Complaint Management in Healthcare
Ensure High Employee and Patient Satisfaction by Resolving All Issues Efficiently and Professionally
In the healthcare sector, it is not enough to collect and evaluate feedback from patients, referrers and healthcare staff once a year. If you want to actively improve your service quality and long-term operational success, you must regularly measure satisfaction in your healthcare facility. A continuous complaint management system for hospitals supports you in systematically recording, analyzing and eliminating critical issues and problem areas.
Targeted Complaint Management in Healthcare With the Spectos Real-Time Performance Management™ Suite
In our central platform, you systematically collect and analyze problems and critical issues in your organization. Our technology supports you in reacting quickly and deriving targeted quality measures to continuously improve the service quality of wards, departments or sites. Structured complaint management in your healthcare facility becomes simple and efficient with up-to-the-minute insights and 360-degree transparency.
Interested in learning more about our Complaint Management in Healthcare?
As your personal expert in this topic, I, Katja Peschke, am looking forward to your individual questions.
Benefits of Complaint Management in Healthcare with Spectos
Improvement of service quality and corporate image
Minimization of existing vulnerabilities and early detection of systematic errors
Instant alerts in case of critical occurrences
Gapless information exchange between all responsible employees
Efficient and consistent processing of existing issues
Structured and approved procedure according to ISO 10002
TURN COMPLAINTS INTO PRAISE
Your Workflow for an Efficient and Continuous Complaint Management in Healthcare
We support you in the development and implementation of a structured and continuous complaint management! Respond to critical issues at the push of a button and achieve permanently high service quality!
Easily Capture Complaints and Criticism
Via omni-channel surveys you can easily get in touch with your patients, referring doctors and employees. Receive valuable feedback at every point of the patient journey, using a variety of survey channels, independent of time and location. To do this, you can simply connect to your existing survey system or use our Survey Service.
Ticketing System for Fast Reactions to Urgent Matters
With the integrated ticket system, you can systematically monitor and process all incoming concerns of your patients, employees and referrers and process every single issue in a structured manner. The basis for this is a fully automated system that can easily be made accessible to all responsible employees without much effort. Useful features support an efficient information flow and ensure transparent, quick case processing.
Complaint and Satisfaction Indicators at a Glance
Spectos provides you with a complaint management system that allows you to view the quality of individual service factors in real time. With the Spectos Real-Time Performance Management™ Suite, you immediately notice when action is required. A variety of filter functions enable precise analyses and targeted benchmarking of individual stations, departments, wards or entire sites. In this way, you gain an important tool for systematic quality monitoring to sustainably improve all satisfaction levels of your hospitals or care facilities.
Successful Complaint Management in Healthcare
Improve the Satisfaction of Your Patients, Employees and Referrers and the Service Quality of Your Facility With a Systematic, Efficient, and Transparent Workflow for All Complaints Within a Central Platform
Focus on the wishes and expectations of your patients, employees and referrers! With Spectos Healthcare, clinics and hospitals instantly identify and quickly resolve problems and issues. Capture requests and complaints at every touchpoint with flexible multi-channel satisfaction surveys and make your patients the focus of your continuous improvement strategy. The structured complaint management system of Spectos Healthcare provides valuable data in the customizable Real-Time Performance Management™ Cockpit, empowering you to manage your healthcare facility in an even more targeted manner.
Continuous and Efficient Complaint Management in Healthcare: These Are the Core Services Behind Our Solution