eCommerce Solutions
Leverage integrated and automated performance monitoring and feedback management solutions to continuously optimize the eCommerce customer experience.
Maximize eCommerce Success with Continuous, Real-Time Performance Monitoring
Are you struggling to retain customers in your eCommerce business? A modern webshop and a wide selection of products are just the beginning. Today's online shoppers expect top-notch service from start to finish. We offer custom eCommerce solutions that help you continuously optimize the customer experience by providing real-time insights into the user journey. Our solutions are flexible and easy to integrate into any corporate structure. From order placement to delivery, we help you provide the high-quality service that online shoppers expect. Let us show you how easy it is to boost customer loyalty and drive eCommerce success.
Contact our ExpertsHow to differentiate yourself from your eCommerce competitors
Transparency
Detailed insight into the performance of your delivery partners
Customer Loyalty
Reliable customer service and proactive complaint management
Strategy
Continuous quality monitoring and data-supported decisions
Improve your entire eCommerce performance, from checkout to shipping and delivery to customer service.
Do you face any of these challenges in your eCommerce business?
- Lack of knowledge about the customer experience with your online business
- No understanding of how your performance compares with your competitors
- High costs for customer service and case processing
- Insufficient insights into the performance of your shipping partners
- Inability to respond effectively to delivery delays
- Weak quality control during high-traffic periods (e.g., Black Friday)
- Incomplete visibility into delivery quality
- Difficulty predicting estimated delivery times
- Challenges verifying compliance with required standards and SLAs
Unlock the Full Potential of Your Business with a Centralized Platform for eCommerce Performance Monitoring
Be it competitive benchmarking, customer satisfaction surveys or complaint management: The Spectos Real-Time Performance Management™ platform gives you central access to your customized eCommerce solutions. The web-based SaaS platform can be flexibly expanded. This allows you to develop your individual success strategy step by step.
Transparency in eCommerce Performance Monitoring: Example Cockpits
Transparency in eCommerce Performance Monitoring: Example Cockpits
Key Elements for Continuous eCommerce Performance Monitoring
Flexible Satisfaction Surveys at key touchpoints in the customer journey
Multi-Channel Options for flexible, convenient user experience
Automated Collection, Processing and Analysis of data
Integrated Ticket System for efficient, systematic task management of any kind
Automated Real-Time Notifications for monitoring KPIs and processes
Customized Real-Time Reports in a central platform (e.g. CX, delivery rates, …)
International Panel for mystery shopping, transit time measurements, quality tests
Pool of Shipment Data from various delivery companies for in-depth analyses
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With the Real-Time Performance Management™ Suite from Spectos, our shipment data becomes more meaningful, and we are able to derive strategic measures to optimize our delivery network. The solution helps us to consistently meet our high standards of service quality and customer satisfaction.
– André Ströher | Chief Supply Chain Officer | WIRmachenDRUCK
eCommerce Solutions for Retail and Online Companies
Benefits for your Business with Spectos eCommerce Solutions
- Customized solution for your business, flexibly expandable
- Continuous KPIs on your customers’ satisfaction
- Improved customer service performance for inquiry handling and complaint management
- Knowledge about the performance of your delivery partners based on hard and soft facts (e.g., delivery times, customer satisfaction, …)
- Decision-making basis for collaboration with delivery companies in certain regions or for certain types of shipments
- Data-based argumentation basis for negotiations with business partners (e.g. delivery companies)
- Targeted quality monitoring & improvement based on data
- Easy identification of deviations anomalies in the delivery process
- Proactive handling of delivery problems even before customers notice them
- Ensuring a presence on online platforms and markets by meeting and exceeding quality standards for delivery