Our Company
With over a decade of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with the eye-opening data they need to sustainably improve customer satisfaction and build customer loyalty. By providing highly effective SaaS & PaaS solutions based on the Six Sigma methodology, Spectos delivers a dependable framework for measuring, sharing, and acting on customer & employee feedback throughout entire organizations.
With built-in internal communication tools, rich & responsive data representations, insightful cross-location comparisons, role-based data access, automated notification systems, and modern social media filters, Spectos provides its users with a centralized platform for valuable omni-channel customer data, empowering them to win and retain more customers than ever before – and make them even happier in the process! The platform is enhanced by dedicated project management teams, panel services & multi-language support to build and maintain large scale projects for multinational organizations.
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Dresden Office (HQ)
Theaterstr. 6
01067 Dresden
Germany
P: +49 351 320 250 -
Amsterdam Office
Naarderstraat 221
1272 NJ Huizen
Netherlands
P: +31 35 544 78 63 -
Brussels Office
Avenue Adolphe Lacomblé 59-61
1030 Brussels
Belgium
P: +32 2 736 76 31 -
Hanoi Office
Room 706, CMC Tower, Duy Tan Street
Cau Giay District, Hanoi
Vietnam
P: +84 4 397 44769
Spectos has been supporting leading companies with business performance improvement for over 15 years.
Our goal is to make information tangible for all levels of organizations and therefore close the gap between actions and insights, creating room for growth & improvements on a daily basis.
The first step towards progress starts with understanding and viewing processes from the customer’s perspective, as well as not only listening to, but also learning from the voice of the customer to improve daily business operations.
