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Service Quality matters

The Spectos Group, headquartered in Dresden, Germany, operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For almost 20 years, Spectos has been supporting customers in logistics, mobility, healthcare, urban and public services, consumer services and commerce. Every single one of our B2B solutions is customized to suit our clients’ individual needs – to monitor, control and improve their service quality.

Using state-of-the-art technologies, Spectos integrates the voice of the customer with operational data from ERP and CRM systems, as well as data gathered from specialized technologies such as real-time tracking, RFID systems or WiFi tracking. For this, Spectos uses a sophisticated enterprise feedback management system. Since November 2018, Kizy Tracking SA has been the subsidiary of Spectos GmbH and has expanded the Spectos technology solution portfolio with real-time tracking services.

Offices of Spectos and Kizy Tracking on a worldmap

Our company offices worldwide: Yellow pins mark offices of Spectos, red pins are Kizy locations.

From Data to Action: Monitor and improve your Service Quality

Spectos has been supporting leading companies with business performance improvement for almost 20 years. Our mission is to make data and information tangible for all organizations and thus close the gap between analysis and action, creating opportunities for growth and improvement on a daily basis.

The experts of Spectos support companies in collecting and analyzing high-quality data in real time and having it available through Online Cockpits and apps at the touch of a button. Solutions by Spectos are used in the sectors of Post & Logistics, Healthcare, Mobility, Automotive and many more.

History

  1. Mile stone 2001 Spectos timeline

    2001 Business Establishment

    The Research & Technology Company was founded in Dresden in 2001.

  2. Bicycle delivery as an optional part of Spectos measurements

    2003 Early Beginnings in Service Quality Monitoring

    Spectos' long record of service quality monitoring experience in the logistics industry starts in 2003, when German postal provider TNT Post Germany entrusted the company with the measurement of its service quality.

  3. Reportings in RTPM Suite of Spectos

    2006 Launch of Spectos GmbH

    Foundation of Spectos GmbH and expansion of business areas. Development of the Spectos BI system begins.

  4. Hanoi as a site of Spectos

    2009 Office Opening in Hanoi

    The opening of Spectos Asia in Hanoi simplified the company's globalization. Expansion of business into other industries.

  5. Example cockpit of Spectos RTPM Suite

    2010 Certified Monitoring

    Spectos generic procedure for Transit Time Measurements of letters and bulk mails is certified by TÜV Rheinland and meets the European standards DIN EN 13850, DIN EN 14534 and DIN EN 14508.

  6. Development of mobile service quality monitoring solutions

    2011 Getting started with Mobile Research

    The development of mobile-first technology and integration of QR code solutions facilitated the entry into mobile service quality monitoring solutions.

  7. Further expansion of Spectos by opening an office in Brussels.

    2012 Opening of Office in Brussels

    Expansion of European business by opening another Spectos office in Brussels, Belgium. This marks the beginning of many international quality monitoring projects to come.

  8. Tablet with Feedbackstr App by Spectos

    2013 Launch of Feedbackstr

    International launch of the easy-to-use enterprise feedback management system Feedbackstr.

  9. Opening of Spectos office in Vancouver, Canada.

    2014 Opening of Office in Vancouver

    The addition of an office in Vancouver, Canada, made the expansion to the North American market a full success.

  10. Ameos Terminals from Spectos

    2018 Digitization in Healthcare with AMEOS

    The conduction of multi-channel patient surveys at all 80 facilities of the AMEOS Group, covering 44 locations in German-speaking countries. Additional introduction of employee surveys.

  11. Kizy Tracking is now part of Spectos

    2018 Kizy Tracking becomes part of Spectos

    With the strategic investment in Kizy Tracking AG, Spectos is expanding its solutions in the Smart Logistics and IoT sectors.

  12. Spectos is TOP CEM Applications Provider 2019

    2019 CEM Solution Provider 2019

    The trade magazine CIO Applications Europe names Spectos "Top Solution Provider" in Customer Experience Management.

  13. Dashboard Data4City

    2019 Data4City

    The innovative project Data4City becomes part of the Spectos solution portfolio in the field of mobility and research.

  14. Spectos EcoVadis Zertifikat

    2020 EcoVadis Seal of Quality

    Spectos brings economic, social and ecological actions in line: officially proven by the EcoVadis quality seal in silver.