About Spectos – Service Quality counts.
The Spectos Group, headquartered in Dresden, Germany, operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 17 years, Spectos has been supporting customers from Logistics, Mobility, Healthcare, Consumer Services, Urban & Public Services, Commerce with tailor-made B2B solutions for the monitoring, management and design of their service quality. Using state-of-the-art technologies, Spectos combines the voice of the customer through an enterprise feedback management system with operational data from ERP and CRM systems, as well as sensor data gathered from specialized technologies such as real-time tracking, RFID systems or WiFi tracking.
Our mission is to make data and information tangible for all organizations and thus close the gap between analysis and action, creating opportunities for growth and improvement on a daily basis.
Spectos has been supporting leading companies with business performance improvement for over 17 years.
The experts of Spectos support companies in collecting and analyzing high-quality data in real-time and having it available through online cockpits and apps at the touch of a button. Solutions by Spectos are used in the sectors of Post & Logistics, Healthcare, Mobility, Automotive and many more.
In November 2018, Kizy Tracking SA became part of the Spectos Group.
See in this video a brief introduction to the Spectos portfolio.
2001 Initial Business Establishment by Niels Delater
The Research & Technology Company was founded in Dresden in 2001.
2003 Early Beginnings in Service Quality Monitoring
Spectos' long record of service quality monitoring experience in the logistics industry starts in 2003, when German postal provider TNT Post Germany entrusted the company with the measurement of its service quality.
2006 Launch of Spectos GmbH
Foundation of Spectos GmbH and expansion of business areas. Development of the Spectos BI system begins.
2009 Opening of Office in Hanoi
The opening of Spectos Asia in Hanoi simplified the company's globalization. Expansion of business into other sectors begins.
2010 First Monitoring Company to Receive Certification
Spectos GmbH is the first company to receive TÜV certification according to European standards EN 13850/14534
2011 Getting started with Mobile Research
The development of mobile-first technology and integration of QR code solutions facilitated the entry into mobile service quality monitoring solutions..
2012 Opening of Office in Brussels
Expansion of European business by opening another Spectos office in Brussels, Belgium. This marks the beginning of many international quality monitoring projects to come.
2013 Launch of Feedbackstr
International launch of the easy-to-use enterprise feedback management system Feedbackstr by Spectos
2014 Opening of Office in Vancouver
The addition of an office in Vancouver, Canada, made the expansion to the North American market a full success
2018 Healthcare digitization offensive with AMEOS
Roll-out of multi-channel Healthcare patient surveys to all 80 facilities of the AMEOS Group at 44 locations throughout the German-speaking region. Implementation of multi-channel employee surveys.
2018 Kizy Tracking becomes part of Spectos
With the strategic investment in Kizy Tracking AG, Spectos is expanding its solutions in the Smart Logistics and IoT sectors.