Service Quality matters.
The Spectos Group, headquartered in Dresden, Germany, operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For almost 20 years, Spectos has been supporting customers in logistics, mobility, healthcare, urban and public services, consumer services and commerce. Every single one of our B2B solutions is customized to suit our clients’ individual needs – to monitor, control and improve their service quality.
Using state-of-the-art technologies, Spectos integrates the voice of the customer with operational data from ERP and CRM systems, as well as data gathered from specialized technologies such as real-time tracking, RFID systems or WiFi tracking. Therefore Spectos uses an elaborated feedback management system. Since November 2018, Kizy Tracking SA has been the subsidiary of Spectos GmbH and has expanded the Spectos technology solution portfolio with real-time tracking services.
From data to targeted measures
Spectos has been supporting leading companies with business performance improvement for almost 20 years. Our mission is to make data and information tangible for all organizations and thus close the gap between analysis and action, creating opportunities for growth and improvement on a daily basis.
The experts of Spectos support companies in collecting and analyzing high-quality data in real time and having it available through Online Cockpits and apps at the touch of a button. Solutions by Spectos are used in the sectors of Post & Logistics, Healthcare, Mobility, Automotive and many more.
2001 Initial Business Establishment by Niels Delater
The Research & Technology Company was founded in Dresden in 2001.
2003 Early Beginnings in Service Quality Monitoring
Spectos' long record of service quality monitoring experience in the logistics industry starts in 2003, when German postal provider TNT Post Germany entrusted the company with the measurement of its service quality.
2006 Launch of Spectos GmbH
Foundation of Spectos GmbH and expansion of business areas. Development of the Spectos BI system begins.
2009 Office Opening in Hanoi
The opening of Spectos Asia in Hanoi simplified the company's globalization. Expansion of business into other industries.
2010 Certified Monitoring
Spectos generic procedure for Transit Time Measurements of letters and bulk mails is certified by TÜV Rheinland and meets the European standards DIN EN 13850, DIN EN 14534 and DIN EN 14508.
2011 Getting started with Mobile Research
The development of mobile-first technology and integration of QR code solutions facilitated the entry into mobile service quality monitoring solutions.
2012 Opening of Office in Brussels
Expansion of European business by opening another Spectos office in Brussels, Belgium. This marks the beginning of many international quality monitoring projects to come.
2013 Launch of Feedbackstr
International launch of the easy-to-use enterprise feedback management system Feedbackstr.
2014 Opening of Office in Vancouver
The addition of an office in Vancouver, Canada, made the expansion to the North American market a full success.
2018 Digitization in Healthcare with AMEOS
The conduction of multi-channel patient surveys at all 80 facilities of the AMEOS Group, covering 44 locations in German-speaking countries. Additional introduction of employee surveys.
2018 Kizy Tracking becomes part of Spectos
With the strategic investment in Kizy Tracking AG, Spectos is expanding its solutions in the Smart Logistics and IoT sectors.
2019 CEM Solution Provider 2019
The trade magazine CIO Applications Europe names Spectos "Top Solution Provider" in Customer Experience Management.
The innovative project Data4City becomes part of the Spectos solution portfolio in the field of mobility and research.
2020 EcoVadis Seal of Quality
Spectos brings economic, social and ecological actions in line: officially proven by the EcoVadis quality seal in silver.