Do you know how satisfied your referring doctors are with your healthcare institution and what requirements they have? With Spectos Healthcare, we support you in quickly and easily recording the needs of your referring physicians via a variety of channels such as SMS, email, PC, tablet, smartphone, fax or letter. Improve service quality and relationships with your referring physicians continuously through high referrer satisfaction.
Referring physicians are integral to the success of a healthcare provider, as their recommendations or non-recommendations have a significant influence on the flow of patients in hospitals and medical care providers. Several studies show that about 75% of patients follow the recommendation of their referring physician and choose the recommended institution, as a clear verification of the quality of services of a hospital is almost impossible for the patient.
A positive referrer satisfaction has an intensive effect on the collaboration between clinic and referring physician and thus on the long-term overall success. Therefore, a targeted and quick response to concerns strengthens a positive relationship between hospitals and referring physicians.
Get better access to the requirements of referring physicians with surveys by Spectos Healthcare. Build on the experience of your colleagues and optimize internal workflows accordingly. With a continuously improved service quality you become the first choice of referring physicians and enjoy a constant flow of patients.
Learn more about the needs and requirements of referring physicians by offering your surveys via a variety of communication channels. The multichannel approach of Spectos Healthcare achieves a significant increase in response rates compared to classic methods such as Paper & Pencil due to its high flexibility, easy accessibility and ease of use.
Regardless of the channels used, all results are displayed in real-time in the Spectos Healthcare dashboard. The digital model also defines which departments and persons have access to specific data. As a result, people in charge always see the results they need, whenever they need them.
This high level of flexibility ensures increased participation while reducing survey costs, providing a better overview of the quality of the experience and processes. Alternatively, telephone surveys and paper questionnaires can be used as complementary methods. All surveys are adjusted according to the target group and clinical form and thus deliver concrete results.