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Service Quality counts.

How do you manage the quality of your services?

Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.

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Our solutions

Understand your business operations like never before with Spectos.

Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving your service quality.

Your KPIs in real-time and at a glance with our Real-Time Performance Management Suite™

Derive implementable findings from your data:

The real-time reports of the Spectos Real-Time Performance Management Suite™ make sustainable quality management very easy.

RTPM Suite

We serve our customers by serving their customers.

“Spectos GmbH has been supporting us for years to ensure a high quality of ever increasing letter deliveries through continuous transit time measurements.”

Maik Nottrodt

Document Manager | AOK PLUS

“Spectos‘ Real Time Performance Management suite, enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels."

Valentina Schut

Service Management Assistant | Audi Zentrum Ingolstadt

"Spectos has delivered a complete and thorough insight into our processes. The easy to use dashboards of Spectos enable us to see at a glance every test letter and have transparent and easy to understand reports available online."

Nicolas Malaisé

Quality Manager | POST Luxembourg

"The preparation, carrying out, evaluation as well as the implementation of targeted measures can be extremely time-consuming for an employee survey. Spectos GmbH’s technical and competent advice in preparing our questionnaire was an enormous support for us."

Andreas Möller

Quality Management / Organizational Development | Klinikum Bad Salzungen GmbH

Your business depends on the long-term satisfaction of your stakeholders.

“500,000 undeliverable mail items per month are properly identified by our Returns Management system."

“9+ million test letters sent within Germany, across Europe and globally."

“1+ million feedbacks from more than 20,000 surveys gathered."

More than “200,000 panelists in 20+ countries for market research, mystery shopping and mystery calls."

Over “ 300,000 test items per year are produced in our letter shop."

50,000 calls and interviews in 8 languages are conducted per month by the Spectos Support Center

Our mail test items have traveled the equivalent of 6 times to the moon

In 2017 alone, Spectos video coded “7+ million mail items

2019 Spectos Metrics

Since 2012 Spectos has supported bpost in meeting European & international delivery standards EN 13850/ EN 14534 by measuring transit times with RFID technology.
Satisfied employees and patients ensure strong health care. Spectos supported the clinic group in the creation and implementation of multi-channel surveys in over 80 locations.
Dominos Enterprise Feedback Management helps you to quickly and flexibly capture customer feedback.
Thanks to the Spectos RTPM cockpits, Vietjet is able to keep track of customer-relevant information continuously and in real-time in order to offer its passengers the best possible service.

Start innovating your service quality management today!

Our experts look forward to your inquiry.

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Service Quality counts.

Understand your business operations like never before with Spectos.

Your KPIs in real-time and at a glance with our Real-Time Performance Management Suite™

Derive implementable findings from your data:

Spectos ranked TOP 10 CEM Solution Provider 2019