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Online shopping and parcel delivery in Germany from the consumer’s perspective
Service Quality matters
How do you manage the quality of your services?
The Spectos Service Quality Solutions help you to monitor and improve your Service Quality. Turn your data into targeted action.
What we do
Our Service Quality Management solutions
Understand business operations and customers like never before.
Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving the quality of your services.
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Postal & Logistics
Gain in-depth information on your delivery quality and supply chain performance with our end-to-end transit time measurements.
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Mobility
The passenger journey is always measured by how satisfied a person is. Let us show you how to make every ride a pleasant one!
Your service quality indicators in real time and at a glance with the Spectos Real-Time Performance Management Suite™
Derive implementable findings from your service quality data
Sustainable service quality management has never been easier with the real-time reports of the Spectos Real-Time Performance Management Suite™.
We serve our customers by serving their customers.
“Spectos GmbH has been supporting us for years to ensure a high quality of ever increasing letter deliveries through continuous transit time measurements.”
“Spectos‘ Real Time Performance Management suite, enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels."
"Spectos has delivered a complete and thorough insight into our processes. The easy to use dashboards of Spectos enable us to see at a glance every test letter and have transparent and easy to understand reports available online."
"The preparation, carrying out, evaluation as well as the implementation of targeted measures can be extremely time-consuming for an employee survey. Spectos GmbH’s technical and competent advice in preparing our questionnaire was an enormous support for us."
Your business depends on the long-term satisfaction of your stakeholders.
2021 Spectos Metrics
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Since 2012 Spectos has supported bpost in meeting European & international delivery standards EN 13850/ EN 14534 by measuring transit times with RFID technology.
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Satisfied employees and patients ensure strong health care. Spectos has supported the clinic group in creating, implementing and analyzing multi-channel surveys in over 80 locations.
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Dominos Enterprise Feedback Management helps to quickly and flexibly capture customer feedback and react to it.
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Thanks to the Spectos RTPM cockpits, Vietjet is able to keep track of customer-relevant information continuously and in real-time in order to offer its passengers the best possible service.
Updates
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