Service Quality matters.
How do you manage the quality of your services?
Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.
Our Service Quality Management solutions
Understand business operations and customers like never before with Spectos.
Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving the quality of your services.
Your service quality indicators in real time and at a glance with the Spectos Real-Time Performance Management Suite™
Derive implementable findings from your service quality data
Sustainable service quality management has never been easier with the real-time reports of the Spectos Real-Time Performance Management Suite™.
We serve our customers by serving their customers.
“Spectos GmbH has been supporting us for years to ensure a high quality of ever increasing letter deliveries through continuous transit time measurements.”
“Spectos‘ Real Time Performance Management suite, enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels."
"Spectos has delivered a complete and thorough insight into our processes. The easy to use dashboards of Spectos enable us to see at a glance every test letter and have transparent and easy to understand reports available online."
"The preparation, carrying out, evaluation as well as the implementation of targeted measures can be extremely time-consuming for an employee survey. Spectos GmbH’s technical and competent advice in preparing our questionnaire was an enormous support for us."
Your business depends on the long-term satisfaction of your stakeholders.
“500,000 undeliverable mail items per month are properly identified by our Returns Management system.“
“9+ million test letters sent within Germany, across Europe and globally.“
“1+ million feedbacks from more than 20,000 surveys gathered.“
“More than 200,000 panelists in 20+ countries for market research, mystery shopping and mystery calls.“
“Over 300,000 test items per year are produced in our letter shop.“
“50,000 calls and interviews in 8 languages are conducted per month by the Spectos Support Center“
“Our mail test items have traveled the equivalent of 6 times to the moon“
“In 2017 alone, Spectos video coded 7+ million mail items“
2020 Spectos Metrics