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Service Quality matters.

How do you manage the quality of your services?

Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.

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Our solutions

Understand your business operations like never before with Spectos.

Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving your service quality.

Your KPIs in real-time and at a glance with our Real-Time Performance Management Suite™

Derive implementable findings from your data:

The real-time reports of the Spectos Real-Time Performance Management Suite™ make sustainable quality management very easy.

Spectos RTPM™ Suite

Your business depends on the long-term satisfaction of your stakeholders.

500,000 undeliverable mail items per month are properly identified by our Returns Management system.“

9+ million test letters sent within Germany, across Europe and globally.“

1+ million feedbacks from more than 20,000 surveys gathered.“

“More than 200,000 panelists in 20+ countries for market research, mystery shopping and mystery calls.“

“Over 300,000 test items per year are produced in our letter shop.“

50,000 calls and interviews in 8 languages are conducted per month by the Spectos Support Center“

“Our mail test items have traveled the equivalent of 6 times to the moon

“In 2017 alone, Spectos video coded 7+ million mail items

2020 Spectos Metrics


Postal and Logistics | Spectos

E-Commerce logistics at Parcel+Post Expo 2020