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Service Quality Counts.

How do you measure your service quality?

Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.

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Our solutions

Understand your business operations like never before with Spectos.

Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving your service quality.

Your business depends on the long-term satisfaction of your stakeholders.

“500,000 undeliverable mail items per month are properly identified by our Returns Management system."

“9+ million test letters sent within Germany, across Europe and globally."

“1+ million feedbacks from more than 20,000 surveys gathered."

More than “200,000 panelists in 20+ countries for market research, mystery shopping and mystery calls."

Over “ 300,000 test items per year are produced in our letter shop."

50,000 calls and interviews in 8 languages are conducted per month by the Spectos Support Center

Our mail test items have traveled the equivalent of 6 times to the moon

In 2017 alone, Spectos video coded “7+ million mail items

2018 Spectos Metrics

Updates

Dec 06, 2018

Spectos Academy: Finance & Controlling

Novotel London Waterloo

We serve our customers by serving their customers.

“Spectos GmbH has been supporting us for years to ensure a high quality of ever increasing letter deliveries through continuous transit time measurements.”

Maik Nottrodt

FB Betreuung Dokumentenmanagement | AOK PLUS

“Spectos‘ Real Time Performance Management suite, enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels."

Valentina Schut

Service Management Assistant | Audi Zentrum Ingolstadt

"Spectos has delivered a complete and thorough insight into our processes. The easy to use dashboards of Spectos enable us to see at a glance every test letter and have transparent and easy to understand reports available online."

Nicolas Malaisé

Quality Manager | POST Luxembourg

"The preparation, carrying out, evaluation as well as the implementation of targeted measures can be extremely time-consuming for an employee survey. Spectos GmbH’s technical and competent advice in preparing our questionnaire was an enormous support for us."

Andreas Möller

Quality Management / Organizational Development | Klinikum Bad Salzungen GmbH

Experience the Spectos RPM Suite

Your KPIs in real-time and at a glance with the Spectos Real-Time Performance Management RPM Suite

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Beispielhafte RPM-Suite gibt Auskunft über aktuelle Service-Qualität