Call

Service Quality Counts.

Do you really know your service quality?

Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.

Learn More

Our solutions

Understand your business operations like never before with Spectos.

Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving your service quality.

Your business depends on every customer's experience.

500,000 undeliverable mail items per month are properly identified by our Returns Management system."

9+ million test letters sent within Germany, across Europe and globally."

1+ million feedbacks from more than 20,000 surveys gathered."

More than “200,000 panelists in 20+ countries for market research, mystery shopping and mystery calls."

Over “ 300,000 test items per year are produced in our letter shop."

50,000 calls and interviews in 8 languages are conducted per month by the Spectos Support Center

Our mail test items have traveled the equivalent of 6 times to the moon

In 2017 alone, Spectos video coded “7+ million mail items

2018 Spectos Metrics

Updates

Crossborder e-commerce challenges & developments: Takeaways for Europe from WMX Asia

Spectos GmbH Redaktionsteam

Spectos GmbH Redaktionsteam

Aug 21, 2018

Experience the Spectos RPM Suite

Your KPIs in real-time and at a glance with the Spectos Real-Time Performance Management RPM Suite

More
RPM Suite Screenshot

Start innovating your service quality management today!