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A place to call home – Spectos Asia
Service Quality counts.
How do you manage the quality of your services?
Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.
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Our solutions
Understand your business operations like never before with Spectos.
Excellent service quality grows your business and lets you stand out from the competition. Our solutions are customized and scaled for any business. Learn how we can support you in continuously improving your service quality.
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Postal & Logistics
Gain in-depth information on your delivery quality and supply chain with our end-to-end transit time measurements.
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Healthcare
We help to measure the pulse of your health organization's integral support system.
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Mobility
The passenger journey is always measured by how satisfied a person is. Let us show you how to make every ride a pleasant one!
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Automotive
From the moment your customer walks through the door, to the moment they pick up their vehicle, we are there to show you how satisfied they are.
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Hospitality
Spectos Hospitality gives you deep insights into the needs and desires of your customers, thus allowing you to adapt your service.
Your business depends on the long-term satisfaction of your stakeholders.
2019 Spectos Metrics
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Since 2012 Spectos has supported bpost in meeting European & international delivery standards EN 13850/ EN 14534 by measuring transit times with RFID technology.
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Spectos created and executed an employee survey for the hospital to understand satisfaction levels for all its hospital departments and take immediate actions.
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To strengthen customer loyalty, Spectos has helped to set up a continual multi-channel customer satisfaction survey for all franchise coffee houses of Coffee Fellows.
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The goal of maximum service quality at Audi Center Ingolstadt is ensured with the Spectos RTPM Suite, which allows for a real-time response to customer reviews.
Updates
Data4City | Spectos
Data4City shortlisted for innovation competition of the City of Munich
We serve our customers by serving their customers.
Your KPIs in real-time and at a glance with our Real-Time Performance Management Suite
Derive implementable findings from your data: The real-time reports of the Spectos RTPM Suite make sustainable quality management very easy.
