Mobility
Passenger Satisfaction as a Factor of Success
Spectos Mobility enables local and long-distance transport service providers to continuously monitor and improve the quality of their own services and sustainably strengthen the relationship of trust with their passenger community.
Our data-driven Mobility Solutions
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Multi-Channel Passenger Satisfaction Surveys
The multi-channel passenger surveys allow for easy and efficient digital monitoring of passenger satisfaction and service quality.
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Customer Dialogue System
Win the loyalty of your passengers with a simple, fast and personalized service.
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Complaint Management for Passengers
Monitor all developments of your public transportation service and operate an active complaint management system in real time.
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Employee Surveys
Satisfied employees are the cornerstone of stable companies. With us, you create a solid basis for a harmonious working atmosphere.
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Mobility Cockpit
We empower your to engage with your data so you can uncover patterns, answer tough business questions and take targeted measures.
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Service Quality Management in Mobility
Innovate your Service Quality Management with continuous measurements of the key touchpoints of your passengers’ journey.
Stay in the fast lane with Spectos Mobility
With Spectos Mobility you measure the satisfaction of your passengers at important touch points along their passenger journey: rides, lines, vehicles, stations, service centers. Spectos offers a digital multi-channel solution so that passengers can give feedback easily and according to their preferred way of communication. Results are visualized in real-time in cockpits tailored to your individual needs, thus ensuring that all insights and analyses are not missed in regards to the service quality of your organization.
Bring your enthusiastic passenger community to life with Spectos Mobility
The Spectos Mobility Cockpit provides you and your team with real-time access to all collected data based on quality criteria you set up for your transport organization. Depending on the requirements and responsibilities of individual departments and employees, you receive individualized, area-specific cockpits, key figures, reports and analyses categorized according to demographic characteristics, stops, lines, vehicles, and much more. In Europe, quality standards such as EN 13816 are strictly adhered to drive customer satisfaction and referral behavior.
We serve our customers by serving their customers.