To ensure continued performance improvement, your team, clients and customers must be convinced of the numbers you present them with. To achieve this, we work closely with a number of independent auditors to regularly prove that our systems comply with international standards.
As a qualified Partner of TÜV SÜD, we support our clients with monitoring customer service quality and overall customer satisfaction to help them achieve their goal of acquiring general certification. In order to create reliable postal quality studies, we develop specific measurement systems in which the transit time is measured according to EN 13850 and/or EN 14534 – two acknowledged industry standards. We also assist our clients in achieving certification through an independent testing institute.