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To ensure continued performance improvement, your team, clients and customers must be convinced of the numbers you present them with. To achieve this, we work closely with a number of independent auditors to regularly prove that our systems comply with international standards.

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Trust is the key when it comes to the measuring and managing numerical data

As a qualified Partner of TÜV SÜD, we support our clients with monitoring customer service quality and overall customer satisfaction to help them achieve their goal of acquiring general certification.

Certifications: TÜV SÜD
Certifications: ESOMAR Membership

Through our membership and involvement in working and expert groups of the European Committee for Standardization (CEN), we actively participate in the development of new standards for service quality.

In order to create reliable postal quality studies, we develop specific measurement systems in which the transit time is measured according to EN 13850 and/or EN 14534 – two acknowledged industry standards. We also assist our clients in achieving certification through an independent testing institute.

Certifications: TÜV Rheinland
CIO Applications Europe names Spectos TOP Customer Experience Management solution provider

We are proud that CIO Applications Europe has awarded us the title TOP 10 CEM Solutions Provider 2019. This award is a list of outstanding business partners who provide solutions that help other companies to achieve long-term competitive advantage and establish successful business processes.