End-to-End Service Quality Management System - Spectos
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Service Quality Management

Deliver superior service quality to improve your customer experience

Great service quality is essential for managing customer expectations, driving business growth, and staying ahead of the competition. Don't let disconnected systems and processes hinder your ability to deliver exceptional service. Our Service Quality Management System provides a comprehensive approach to gaining insights and taking targeted action across all areas of your business. With our customized solutions, you can keep your customers happy, your products performing at their best, and your business at a strategic advantage. Monitor and improve your service quality with the Spectos Real-Time Performance Management™ platform, and stay ahead of the curve with our innovative solutions!

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Impress with excellent customers experiences! Transparency about your service quality is the prerequisite. Get 100% visibility with the Spectos Real-Time Performance Management™ Platform.

Our approach to end-to-end service quality management

Monitoring customer feedback as part of a complete service quality management

Monitor and analyze customer feedback

Collecting and analyzing many customer opinions over time and from all relevant touchpoints

Measure and analyze operational data as part of a complete service quality management strategy

Measure and analyze operational data

Gathering and analyzing data and information from CRM and ERP systems and tracking technologies

Derive targeted, data-driven actions for improving service quality with real-time analytics and reports

Derive targeted, data-driven actions

Informed decision-making through the Spectos Real-Time Performance Management Platform™

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Leverage an End-to-end SERVICE QUALITY Management SYSTEM

Measure and improve the quality of services across your business: We support you with a comprehensive approach to service quality management through our easy-to-integrate and practical solutions

Get your customers’ perspective on your service quality by providing multiple communication channels for a user-friendly customer dialogue

Measure external service quality: Monitor and analyze customer feedback

Get your customers’ perspective on your service quality! To do this, gather and analyze many customer opinions over time and track and evaluate mentions on social media platforms. Make it easy for both your customers and your company to provide and evaluate feedback. Learn your customers’ quality preferences by gathering feedback at key touchpoints in the customer journey. Ensure that your customers can give you their feedback in a user-friendly way through personalized surveys across multiple platforms. Start monitoring customer feedback today to improve your service quality!

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Solutions to Gather Customer Feedback

Measure and standardize internal quality

Improving service quality starts with measuring and standardizing internal processes. By collecting continuous feedback from customer interactions, you can gain valuable insights into how your service processes are performing and identify areas for improvement. Leverage data from your ERP and CRM systems to track customer satisfaction, response times, and the effectiveness of your solutions. Our instant alerts and notifications help you stay on top of important incidents, so you can provide the best possible customer service. With a systematic approach to addressing issues, you can ensure long-term service quality improvement and customer satisfaction.

Improving service quality starts with measuring and standardizing internal processes through modules such as the ticket service of the Spectos Real-Time Performance Management™ platform
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Solutions for Improving Internal Operations and External Communication

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    Customer Dialogue

    Handle all customer issues professionally: Remove communication barriers and prevent individual concerns from being forgotten

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    Complaint Management

    Turn critics into fans through the effective combination of automated processes and efficient follow-up workflow for an optimal customer experience

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    Ticket Service

    Transparent handling of issues, with automated alerts and assignment to the responsible person for prompt resolution

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Measure and analyze service quality from end-to-end with state-of-the-art technologies

Measure and analyze end-to-end performance with state-of-the-art technologies

Ensure the best possible customer experience with end-to-end service quality monitoring. Our innovative tracking technologies make it easy to monitor performance and gain visibility into complex operations. With real-time tracking, RFID, and Wi-Fi data, you can identify and address issues that impact the customer experience, such as delays, disruptions, and deviations. Don’t let service quality problems go unnoticed – use our advanced tracking technologies to proactively monitor and improve your operations. Ensure that your service quality meets your customers’ expectations every step of the way!

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Our In-House Developed State-of-the-Art Technologies

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Monitoring services with a customer’s end-to-end perspective

The Spectos Real-Time Performance Management™ Platform: Delivering performance indicators that really matter

Example views of Spectos RTPM Cockpits

Derive targeted, data-driven actions

Effortlessly manage your service quality with the Spectos Real-Time Performance Management™ platform. Our SaaS solution provides real-time monitoring of business-critical information, combining operational data with customer and employee feedback to deliver multi-dimensional analyses of your key quality and performance indicators. Our centralized, web-based platform gives you access to customized cockpits and dashboards that provide easy-to-understand reports and visualizations of your KPIs. Use the insights you gain to make data-driven decisions that improve your service quality. Don’t struggle with complex and disconnected systems – let the Spectos Real-Time Performance Management™ platform make service quality management easy and effective.

We support you in establishing a Service Quality Management system by:

  • Defining individual processes to enable quality measurements 
  • Implementing a measurement system tailored to your operations and touchpoints
  • Providing daily, weekly, or monthly reports to track performance
  • Implementing a ticketing and to-do system to ensure efficient communication and action throughout your organization

Spectos has been named top key player in the Service Quality Management Market 2020 – 2027

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Selected customers using our service quality management solutions