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Measuring service quality for healthcare providers

Our healthcare solutions give you a 360° view of patient, referring physician and employee satisfaction. Benefit from continuous performance reports and analyses in real time.

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Solutions for hospitals, medical practices and more

Relevanz und Anwendung

Taking the Pulse of your Healthcare Organization with Spectos Healthcare

Consistently high satisfaction rates are a top priority for all healthcare organizations. It signals the overall health of the institution and the continual effort of staff to ensure that all patients are properly taken care of.

Accurate and validated results are achieved through continuous measurements of patient and staff satisfaction at all times, regardless of location, staff and feedback channel.

Spectos gives a health organization the capabilities to collect data through various channels such as text messages, email, shortlink, QR code, App, physical terminals, smartphone, tablet or classic paper questionnaire. This allows for a person to respond via their preferred communication channel. A significant increase in the response rate and reduction of the cost expenditure is therefore secured.

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Targeted analyses for operational and strategic control based on daily updated data

Seamless integration of the Spectos Healthcare solution with existing HIS systems ensures that results are seen in real-time and complaints can be handled immediately by the appropriate department. Depending on the department, ward or illness, individually tailored quality criteria can be queried anonymously.

Healthcare Cockpit

Combine all feedback channels from your patients, referring doctors and employees with our efficient and straightforward Spectos Healthcare Cockpit. All data, feedback responses and time-critical events can be viewed in real-time and instantly delivered to responsible departments or individuals for an efficient service quality and complaint management solution.

Example views in the Healthcare Cockpit

Selected Healthcare Customers

Logo Klinikum Bad Salzungen
Logo Krankenhaus der Augustinerinnen
Logo Die Radiologen
Logo HNO Klinik Doberenz

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