Spectos Healthcare: Taking the Pulse of your Organization
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Spectos Healthcare Solutions

Ensuring Quality and Transparency in Healthcare

Competent staff, satisfied patients and effective work flows reflect a high level of service quality. Spectos Healthcare solutions provide you with a 360° view of all processes and players in your healthcare facility.

Contact our Experts Spectos Healthcare brochure [PDF]

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Measuring the Pulse of Your Organization: Service Quality Monitoring in Healthcare

Solutions for Hospitals and Clinics

We work closely with you to determine the status quo of your organization's patient and employee satisfaction and service quality, and use an agile approach to develop customized solutions for achieving your goals.

Spectos expert Katja Peschke

Want to learn more about our different solutions in healthcare?

Contact our expert Katja Peschke. I am happy to help you with individual questions and inquiries.

Get in touch with me by e-mail 📅 Book a meeting with me

In the Spectos Healthcare Cockpit, all data from satisfaction surveys, audits, etc. is made available to you centrally in one platform 24/7. Taking the pulse of your organization with the Spectos Performance Management™ Platform, you succeed in providing high-quality healthcare through real-time monitoring of key quality metrics.

  • Visualized and centralized presentation of all results in customized dashboards
  • User-friendly handling ensures simple and uncomplicated quality control and development
  • Holistic view of all services and processes through continuous reports and analyses of your performance in real time

Healthcare Cockpit

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Continuous Service Quality at All Levels

Relevance and Utilization

Service Quality Management in Healthcare

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Why does high service quality matter for the healthcare industry?

  • High service quality builds a sense of security and trust in your facility and services.
  • Patient-centric services, an attractive work environment for employees and smooth workflows increase the attractiveness of your facility and the rating of its services – online and offline.
  • High service quality is a key factor in ensuring quality-oriented, high-level patient care.

Spectos-healthcare-profit-gesundheitseinrichtungen

How do healthcare facilities benefit from continuous service quality monitoring?

  • By daily monitoring key quality indicators, service quality metrics can be analyzed, controlled, optimized and maintained in real time.
  • Healthcare facilities reach high profitability through strategic organizational development focused on service quality.
  • Continuous quality management is a major driver of compliance with statutory quality standards.

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How can service quality be measured, controlled and improved with Spectos?

  • With the scalable and extendable solutions of Spectos, healthcare facilities are enabled to collect key performance indicators to continuously manage their service quality.
  • The Healthcare Cockpit visualizes key quality metrics in real time! Tailored to specific user requirements, the collected data is centrally available in a web-based platform in real time to support strategic quality management.
  • Zitat

    The multi-channel employee satisfaction surveys from Spectos provide at the touch of a button information about the mood on individual wards, so that we can improve the working conditions of our employees and optimize the working climate in a very targeted manner.

    – Stefan Wollschläger | Head of Personnel and Organizational Development | AMEOS Group

    AMEOS employee survey case study

  • Zitat

    Spectos GmbH with its professional and proficient guidance tremendously supported us with the creation of the questionnaires.

    – Andreas Möller | Bad Salzungen | Quality Management/ Organisation Development

    Klinikum Bad Salzungen case study

  • Zitat

    The solution implemented by Spectos for a continuous patient survey is a great enrichment for our quality and risk management on many levels. On the one hand, the central platform provides us with continuous and daily updated insights into the mood of patients in all wards, areas and locations. On the other hand, we can immediately derive quality-enhancing measures and successively track their effectiveness.

    – Detlef Handke | Head of Quality and Risk Management | AMEOS Group

    AMEOS patient satisfaction case study

  • Zitat

    We are able to gain valuable insight into the current situation from the patients' perspective by using continuous surveys and the corresponding evaluation by the Spectos Real-Time Performance Management™ Suite. As part of a continuous improvement process we derive important internal optimization measures, allowing us to contribute to our patients' treatment success with everything we provide.

    – Susan Winker | Team Manager Quality and Risk Management | Bürgerhospital Frankfurt am Main

    Bürgerhospital Frankfurt case study

  • Zitat

    At EMVIA LIVING, our focus is on creating a comfortable and personalized environment for our residents. With our satisfaction surveys, we aim to show our appreciation and recognition for both our residents and our dedicated staff. Spectos plays a valuable role in helping us achieve our goals and continuously improve the well-being of our community. Together, we strive to make every day at our facilities a joyful and fulfilling experience for all.

    – Jan Walter | Regional Quality Management| EMVIA LIVING

    EMVIA Living case study

Selected Healthcare Customers

Logo AMEOS
Logo Bürgerhospital Frankfurt
Logo Kardinal Schwarzenberg Klinikum
Logo Klinikum Bad Salzungen
logo Krankenhaus der Augustinerinnen