Postal & Logistics
Monitoring Postal Performance from End-to-End for Optimized Quality of Service
In today's rapidly changing postal market, with declining letter volumes, rising parcel volumes, increasing costs, and customer expectations that are constantly on the rise, it's essential to prioritize quality of service above all else. Customers expect fast, high-quality services for letters and parcels. Technologies and solutions are needed to support the transformation of the postal landscape, characterized by the demand for sustainability, increasing costs for labor and materials, and the need to balance efficiency with service quality. By prioritizing efficiency and transparency in all processes and continuously striving to improve service quality, you can set yourself apart from the competition and stay ahead in this challenging environment. Our solutions and technologies of the Spectos Real-Time Performance Management™ Suite are here to help you achieve this critical goal.
Looking for detailed information about our Postal & Logistics Solutions?
Please contact me, Katja Peschke, for individual questions and inquiries.
Solutions for Performance Monitoring, Digitization, CEM
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Transit Time Measurements
Monitor end-to-end quality of postal performance with our certified transit time measurement systems according to the European standards EN 13850, EN 14508 and EN 14534.
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Cold Chain Temperature Monitoring
Ensure the integrity, quality, and compliance of condition-sensitive shipments
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Carrier Performance Monitoring
Leverage shipment data to monitor and benchmark performance of your carriers and/or competitors.
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Live Tracking Portal
Optimize the monitoring of your logistics operations by planning, managing and analyzing your shipment tracking on a central platform.
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Video Coding
Outsource the video coding process to improve sorting efficiency, ensure stable delivery times and reduce costs.
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Digitizing CN Labels & Customs Data Capture
Enhance operational efficiency and save costs by outsourcing customs data capture and CN label digitization to Spectos.
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Returns Management
Reduced costs and improved efficiencies: Benefit from our Returns Management for most current address information.
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Complaint Management Software
Demonstrate your quality to your customers and take targeted improvement actions by efficiently handling problems and complaints in your network
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Customer Satisfaction Surveys
Improve your service quality day by day based on your customers' feedback.
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Employee Surveys
Monitor the satisfaction of your employees with tailor-made employee surveys that fit your needs and business goals.
Technologies Developed in-House by Our Experts
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Live Tracker
Gain deep insights into your supply and cold chain operations with real-time location and condition data from our intelligent live trackers
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Live Tracking Solutions
Streamline your logistics processes and verify compliance by monitoring end-to-end quality with our live tracking solutions.
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RFID Tracking
Continuously monitor performance data along your supply chain and optimize your business operations with RFID technology.
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Postal & Logistics Cockpit
Improve logistics operations and service quality with real-time KPIs from your our supply chain in smart reports and visualizations: Transit times, idle times, layovers, delivery rates, delivery quality.
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RFID Reader for the Recipient Letterbox
Our Last Mile Unit enables shipment tracking and data collection until the shipment arrives in the recipient’s mailbox.
Reliable Support for Your Tailored Projects
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Lettershop
Have all aspects of your transit time measurement from one source. The Spectos Lettershop carefully prepares your test consignments
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Spectos Mailagents
Our market research panel supports us in conducting transit time measurements, answering surveys and doing quality tests through mystery shopping.
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Support Center & Panel Management
Our full-service support from one source to make your projects and processes run smoothly.
Postal & Logistics Case Studies