Survey Service
Powerful survey tool for customized questionnaires
Create, manage, and analyze surveys, polls and feedback forms in real time. Whether you need one-time surveys or continuous feedback measurement, manage you surveys easily and centrally in one platform. The Spectos survey service enables you to gather the voice of your customer and any other stakeholder at every point of their journey.
Use cases for the survey service
The Spectos survey service is applicable across all industries and is an integral element of our solutions for service quality monitoring and improvement.
The Spectos Survey Service is suitable for
Customer satisfaction surveys
By monitoring and identifying the needs of your customers, you will be able to optimize your services and processes in a targeted way.
Employee satisfaction surveys
Achieve better workflows, high employee satisfaction, and long-term employment relationships with flexible employee surveys.
Audit checklists
Conduct quality audits independently with our survey tool, coordinate them centrally and evaluate them digitally.
Instant & quick polls
Not every survey needs to be large in scope. Realize short-notice surveys quickly, efficiently and easily.
Create your survey exactly the way you need it
Get reliable data and keep an eye on your organization's KPIs. The survey service has been developed in such a way that, after a short introduction, users can handle the creation, sharing and evaluation of surveys completely on their own or use the Spectos project management. The user-friendly design makes it easy for you to realize your survey according to your demands. If required, our project management supports you with a customer journey mapping and a touchpoint analysis for your company.
Creating a Project, Step by Step
Creating a Project, Step by Step
Functionalities to Realize Your Individual Projects
- Multi-channel provision for device-independent participation (desktop, tablet, smartphone, terminals; QR-Code/short links for posters, flyers, social media)
- Participation via paper & pencil also possible
- Various question types (yes – no, multiple choice, conditional questions, etc.)
- Multifaceted questionnaire design: Possibility to realize complex survey patterns as well as short surveys with the help of conditions
- Creative customization options according to CI
- Creation of multiple language surveys
- Anonymous access keys and closed participant circles
- Incentivization through discount codes, vouchers, etc.
- Start/stop functions to avoid aborts
- Options for filters, reports and exports
Target-oriented and continuous development of services, products and processes
Monitor and improve the quality of your services
The Spectos survey service offers even more than just the realization of your survey. Synergistically interacting with other services, you are able to derive meaningful measures from the survey data and thus get closer to your business goals.
Your workplace: The Spectos Real-Time Performance Management™ Suite
Everything from setup to evaluation takes place in the Spectos Real-Time Performance Management™ Suite – a platform where all applications and data is made available to you centrally and cloud-based. Combine the Survey Service with other services to create your customized solution for a powerful workflow.
- Automated submission and evaluation of feedback in Spectos RTPM™ Suite
- Visual presentation of data in dashboards with easy-to-understand graphs and reports (no prior technical knowledge required)
- Easy monitoring of company-specific KPIs for instant insights into daily business performance
- Customized user sharing: display reports and results according to company hierarchies and responsibilities
Make Use of the Synergies of the Survey Service With Other Services for Your Customized Performance Management Solution