Simple, Flexible, Targeted - Customized Healthcare Satisfaction Surveys
Improve the Satisfaction of Your Patients, Employees and Referring Doctors Through Customized Healthcare Satisfaction Surveys
High satisfaction levels have a decisive influence on the economic success and image of healthcare facilities. Patients, referring physicians and employees have a great impact on the continued success of a healthcare provider. Whether hospitals, clinics, medical care centers, doctors’ practices, nursing facilities or outpatient services: everyone should regularly consult their institution’s staff in order to improve their own service quality and patient care based on existing wishes and needs.
Paper Questionnaires as a Stumbling Block: Why One-Sided Healthcare Surveys Prevent Service Quality Improvement
Specific deficits of paper questionnaires, which are conceived as the only one possible method for surveys, are transferred to the general added value of satisfaction surveys. However, this one-sided approach completely ignores the benefits of digital surveys.
Success Factors of Digital Satisfaction Surveys in Healthcare
Transparency
Keep a constant eye on the satisfaction of your patients, employees and referring physicians
Efficiency
React fast and effectively to problems and complaints in your institutions
Focus
Take targeted measures and monitor their resonance
Want to get to know more about our Healthcare Satisfaction Surveys?
Hello, I am Katja Peschke. As your expert in this topic, I am happy to answer your individual questions.
Your Benefits with Surveys by Spectos Healthcare
Multi-channel system for simple and targeted collection of feedback at selected touchpoints
Surveys available at any time and from any location, offline and online
Continuous recording, processing and evaluation of feedback in real time
Reports and evaluations retrievable at the push of a button – mobile as well
Easy to understand application with high usability and maximum comfort
Free design of questionnaires through numerous design elements and question types
Efficient processing of incoming requests by integrated ticket system
Conformity to the PEQ survey method, 4QD from Qualitätskliniken.de
Who asks, wins: Quality monitoring through continuous healthcare satisfaction surveys
Convenient Surveys Thanks to Multi-Channel Approach
- Hybrid survey approach using various communication channels
- Takes into account the needs of respondents and hospital management
- Convenient and reliable gathering, evaluation and control of the feedback of your central target and interest groups
- Cost effective and efficient
Spectos Healthcare Cockpit: Service Quality Monitoring in Real Time
Spectos Healthcare Cockpit: Service Quality Monitoring in Real Time
With the use of Spectos Healthcare you benefit from fewer complaints, lower personnel costs and positive cost accounting through real-time monitoring. The collected data from your satisfaction surveys can be viewed at any time.
- Central monitoring of results from patient, employee or referral surveys
- Reports and analyzes on important quality indicators at the push of a button
- Early detection of weak points
- Permanent optimization of patient care and service quality of your company
Our Solutions
Increase the satisfaction of your stakeholders with real-time surveys: Spectos Healthcare solutions support you in setting up, carrying out and evaluating multi-channel surveys and provide a variety of supplementary services related to your individual monitoring system.
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Continuous Patient Satisfaction Surveys
Measuring patient satisfaction on an ongoing basis paves the way for active complaint management to improve service quality.
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Healthcare Employee Surveys
Get better operations, high employee satisfaction and long-term employment relationships with flexible employee surveys.
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Referring Doctors Surveys
Improve interaction with your referring physicians through flexible, user friedly and easily accessible surveys.
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The multi-channel employee satisfaction surveys from Spectos provide at the touch of a button information about the mood on individual wards, so that we can improve the working conditions of our employees and optimize the working climate in a very targeted manner.
– Stefan Wollschläger | Head of Personnel and Organizational Development | AMEOS Group
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We are able to gain valuable insight into the current situation from the patients' perspective by using continuous surveys and the corresponding evaluation by the Spectos Real-Time Performance Management™ Suite. As part of a continuous improvement process we derive important internal optimization measures, allowing us to contribute to our patients' treatment success with everything we provide.
– Susan Winker | Team Manager Quality and Risk Management | Bürgerhospital Frankfurt am Main
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At EMVIA LIVING, our focus is on creating a comfortable and personalized environment for our residents. With our satisfaction surveys, we aim to show our appreciation and recognition for both our residents and our dedicated staff. Spectos plays a valuable role in helping us achieve our goals and continuously improve the well-being of our community. Together, we strive to make every day at our facilities a joyful and fulfilling experience for all.
– Jan Walter | Regional Quality Management| EMVIA LIVING
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The preparation, carrying out, evaluation as well as the implementation of targeted measures can be extremely time-consuming for an employee survey. Spectos GmbH’s technical and competent advice in preparing our questionnaire was an enormous support for us.
– Andreas Möller, Quality Management / Organizational Development | Klinikum Bad Salzungen GmbH
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This modern way of surveying has been very well received by my patients.
– Dr. mad. habil. Ingeborg Doberenz, Specialist in ENT, audiology, allergology and palliative medicine