‚Spectos GmbH has been supporting us for years to ensure a high quality of letter deliveries through continuous transit time measurement‘. Maik Nottrodt |AOK Plus
Increasing competition in the postal industry is causing more and more quality awareness, both among customers and postal service providers themselves. Proof of the actual quality of service is not only demanded by customers, but is also necessary for public tenders.
For even more precise and comprehensive insights into data and processes, innovative RFID technologies offer another option for collecting so-called “end-to-end” data for transit time measurements from postal service providers.
Being a TÜV certified institute for transit time measurements, Spectos supports companies in creating and executing specialized transit time measurements that are consistent with established global standards as well as corporate goals and cultural perceptions.
Our Transit Time Measurements fulfill all European standards, such as EN 13850 and EN 14534. Spectos offers official reporting for governmental bodies and public tenders. Monitor transit time results and postal service quality day by day with real-time results and make changes where needed. Obtain certification from independent auditors in your county to have actual proof of your service quality and set yourself apart from the competition in the postal industry.
For each transit time measurement in the postal industry, participants are acquired through our own support center, which provides the largest proportion of results for the measurements. We always invest in the quality of our own service center, as well as in new, modern survey methods. For example, all participants will have access to a centralized platform called Mailagenten developed by Spectos. In addition, all participants have the opportunity to report their results via multi-channel solutions.
Our custom design dashboards enable you to keep track of the results in real-time and improve your service quality day by day or make any necessary process changes as quickly as possible. Additionally, you receive corresponding certificates from independent testing centers for results of the transit time measurement. These are not only proof of your service and delivery quality to customers, but also for public tenders. Certified transit time measurements clearly set you apart from the growing competition in the postal industry.