Spectos Healthcare Cockpit
Continuous Visibility Into Relevant Quality Indicators of Your Healthcare Facility in Real Time
All Results From Your Satisfaction Measurements at a Glance
The Healthcare Cockpit displays all key quality and satisfaction data captured by Spectos Real-Time Performance Management™ in user-friendly charts and reports. Within the Healthcare Cockpit you receive all results of patient surveys, referral surveys and employee surveys centrally in one place.
Our Healthcare Cockpit is suited for hospitals with...
- a need for real-time information on key quality indicators
- a lack of transparency on daily operations
- poor internal processes
- a need for precise overviews on relevant performance indicators
- an unstructured handling of complaints and inquiries
- late responses to critical incidents
Core Elements
Continuous Portfolio Analyses and Precise Insights Into Satisfaction Ratings
- The Healthcare Cockpit enables you to continuously optimize your internal processes in order to sustainably improve service quality.
- With a cockpit tailored to your needs, you can obtain relevant key figures to ensure the satisfaction of your patients, employees and referring physicians.
Click to enlarge overall satisfaction view
Click to enlarge Ticket System view
The ticket system integrated in the Healthcare Cockpit guarantees you an efficient handling of inquiries and complaints.
- Real-time information on current complaints and the respective processing status of individual tickets
- Automated allocation of all tickets to responsible departments, quality managers and other responsible persons
- Push-alerts and reminders via SMS, email or app
Your Advantages with the Spectos Healthcare Cockpit
- Targeted analyses for operational & strategic control based on daily updated data
- Clear and concise visualization of relevant quality criteria and KPIs
- Simple internal and external benchmarking for improved competitiveness
- QM reports for internal audits and certifications at the push of a button
- Holistic monitoring of important quality factors such as care in real time
- 360° view of the satisfaction of patients, referring physicians and employees
Excerpts of Cockpit Views
Case Studies
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AMEOS Group
The AMEOS case study shows how the Healthcare Cockpit centralizes and evaluates all feedback from multi-channel patient surveys.
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Klinikum Bad Salzungen
During the case study about the Klinikum Bad Salzungen, you will learn how Spectos Healthcare can easily and conveniently evaluate employee surveys in real time.
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Krankenhaus der Augustinerinnen
Here you can find out how the Krankenhaus der Augustinerinnen evaluates all the results of its online and paper surveys at the touch of a button.