Samsung

Development of solutions for performance monitoring and service quality optimization since 2012

Key Facts

Challenges

Spectos Solution

"For Samsung, maximum customer satisfaction with products and services is a top priority. As a long-standing business partner, we have been supporting Samsung with customized solutions to optimize service quality and thus the satisfaction of Samsung customers. The recent joint digital project for Samsung Pay is an example of this."
– Marco Schmidt | Senior Consultant Logistics & Customer Service Solutions | Spectos GmbH

Image Customer Experience Management Support

Customer Experience Management Support

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Image Provision of Digital Solutions

Provision of Digital Solutions

2024 Spectos Metrics

More than 350.000 customer experience calls

Customer communication mailing measures to more than 100,000 recipients

Use of Spectos Online Tools at several Samsung Support Centers

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