External Returns Management
Efficient mail delivery and up-to-date address data through outsourced returns processing
Returned mail is a major challenge for postal operators as it represents significant additional work and costs. For efficient returns management, it is essential that postal operators and senders keep their CRM databases up to date. This is the only way to ensure that returns are processed quickly and, if possible, still delivered. Outsource this process and save valuable time and resources. We'll help you keep your databases up to date and your mail delivered smoothly!
Outsourcing manual data capture
Don't let returns slow you down! We provide reliable support for returns processing and address maintenance.
Typical causes for returns
Recipient name not on letterbox
Acceptance refused or letterbox overfilled
Recipient moved or deceased
Challenges in managing returned mail
Undeliverable mail represents a significant burden for mail logistics companies, as managing returns is extremely time-consuming. It requires a comprehensive research of the reason for non-delivery, often leading to an update of the address database or/and an information to the sender. Depending on the results of the address research and the agreements made, the item must either be redelivered to the recipient, returned to the sender or destroyed. Especially in the case of high mail volumes, returned mail represents a significant source of disruption to tightly timed delivery processes.
Returns Management and Database Maintenance with Spectos
Keeping your database as up-to-date as possible by means of tight address management is the main objective of Spectos Returns Management. We also support you in the transfer of return information to the sender. With our external support in research and address maintenance, you reduce the number of undeliverable mailings, saving valuable costs and resources. At the same time, you increase your delivery rate. Become independent of dynamic mail volumes and complicated staff planning. This can be particularly important in situations where the number of undeliverable items is increasing and staffing levels are low.
Would you like to learn more about Spectos Returns Management?
The handling of returns and the resources available are very different for each postal operator. That’s why we work closely with you to find your solution. For example, you can provide our support staff with images of your system and we will capture returns online. An offline capture, where we access the images and data of the items via an exchange server, is also possible. What kind of project do you have in mind? I, Katja Peschke, would be happy to have a personal conversation with you about returns management.
Advantages of Outsourcing Returns Management to Spectos
Cost Reduction
Outsourced Returns Management saves valuable time and manpower
Improved Efficiency
Ongoing database maintenance speeds returns processing
Higher Quality
Improved delivery quality through faster returns processing
More Flexibility
Flexible processes regardless of fluctuating shipment volumes and peaks
REDUCE COSTS, INCREASE EFFICIENCY
You can't avoid undeliverable mail, but our address maintenance support can help you prevent it from happening in the first place.
Your Returns Rate at a Glance
Keep track of your returns processing. With our solution, you will not only receive external support for the processing of returned mail and the updating of addresses. You also have access to custom reports to monitor your performance.
Further Solutions and Services in Business Process Digitzation and Automation
Do you have a specific project? Contact our experts for advice on your individual requirements.