Choosing a hospital or nursing facility is a very sensitive issue. For this reason, many people prefer a facility that offers the best treatment rather than one close to home. This high demand for quality puts pressure on healthcare operators. To remain competitive and profitable, healthcare providers must differentiate themselves through excellent service quality and customer orientation. In this context, satisfaction surveys are becoming increasingly important.
Spectos Offers Tailor-Made Solutions for Individual Requirements
As a full-service provider, Spectos supports such surveys. Depending on the circumstances of the healthcare provider, the surveys are carried out in a wide variety of formats: selective or continuous, traditional or digital. They usually pursue several goals. On the one hand, they are a tool for measuring patient satisfaction and for quality control. On the other hand, in times of shortage of skilled workers, they serve as a daily performance mirror for employee motivation. Customers such as the AMEOS Group have been relying on Spectos solutions since 2018. And the care service provider EMVIA LIVING has also been conducting satisfaction surveys regularly at half-yearly intervals since 2021.
Satisfaction surveys can help uncover hidden weaknesses
A new client is the Bürgerhospital Frankfurt am Main. In this German hospital, paper satisfaction surveys have been replaced by digital surveys via smartphones, tablets, etc. Patients can now easily rate their stay whenever they want. All feedback is available to the hospital operators in real-time in a central platform, the Spectos Real-Time Performance Management™ Suite. Targeted reports and analyses on everyday factors such as care, treatment quality or the friendliness of the nursing staff enable quality managers to identify the potential for improvement in everyday hospital life. Furthermore, the effectiveness of measures can be continuously tracked.
At EMVIA LIVING, our focus is on creating a comfortable and personalized environment for our residents. With our satisfaction surveys, we aim to show our appreciation and recognition for both our residents and our dedicated staff. Spectos plays a valuable role in helping us achieve our goals and continuously improve the well-being of our community. Together, we strive to make every day at our facilities a joyful and fulfilling experience for all.
Jan Walter | Regional Quality Management| EMVIA LIVING
However, paper questionnaires are still essential in some fields. For example, seniors in EMVIA LIVING‘s care facilities feel most comfortable with those traditional questionnaires. To ensure that the results are quickly available in digital reports, Spectos supports the digitization of the completed questionnaires. As well as providing transparent insight into the quality of the facilities, the results are presented in brochures to the departments for self-promotion and staff appreciation.
Example view: Evaluations of patient satisfaction in the Healthcare Cockpit
Institutions such as AMEOS, the Bürgerhospital Frankfurt am Main and EMVIA LIVING impressively demonstrate the modern use of satisfaction surveys and their added value for healthcare providers. Working together with experienced partners, it is possible to combine various survey methods to optimum effect, using digital technology and its benefits. Spectos GmbH offers customized solutions. These are tailored to individual needs and objectives. Click here for more information about Healthcare Satisfaction Surveys.
About AMEOS Gruppe
The AMEOS Group employs 18,000 people in 107 facilities at 60 locations in German-speaking countries. This makes it one of the most important healthcare providers in the German-speaking region. The hospitals, care and integration facilities combine high-quality medical and care services with economic efficiency and humanity. They offer comprehensive care to the general public in regional networks.
About Bürgerhospital Frankfurt am Main
The Bürgerhospital und Clementine Kinderhospital gGmbH in Frankfurt am Main is one of the largest hospitals in Germany, treating more than 20,000 patients a year. It has 14 specialist departments, including gynecology and obstetrics, a surgical clinic and internal medicine. The merger with the Bürgerhospital Clementine Children’s Hospital in 2009 further expanded the specialization in pediatrics and adolescent medicine. In total, more than 1,000 staff look after patients’ wellbeing and provide the best possible care every day.
About EMVIA LIVING
The EMVIA LIVING Group stands for trust, self-determination, competence and warmth. It helps people who, for various reasons, need the holistic or selective support of a care facility. EMVIA LIVING offers a wide range of services, including accommodation in retirement apartments, respite care, daycare and the possibility of in-patient or out-patient care. Founded in 2017, EMVIA LIVING is one of the young companies in the care sector. With its experienced management and committed employees, the provider aims to become the quality leader in the German care sector.