The e-commerce boom has affected everything from online connectivity to the way we go about our daily lives. Technology and customer service have been directly affected by the investments of companies such as Amazon and Alibaba. The benefits have also come with its draw backs (thefts, fraud), but solutions are constantly being developed to combat the negative implications of e-commerce.
Originally featured on Post & Parcel’s website, our colleague, Nicolas Ibarra has written about the layered perspectives underlining the current economic growth. He explains the impact to the postal and logistics industry with new technologies like the Live Tracker and its subsequent influence on the customer experience and service quality through smart supply chain management.
To read further, please find the article here.