Institute for Quality-Monitoring
and Productivity in Customer-Service.
parcel and mail delivery to control your
channels and networks.
If your customers are happy, you will be too! Quality of Service can be perceived very differently depending on the products and services in question – at the end of the day it’s always the customer who decides what quality is and what it isn’t.
We believe quality can’t be generated from books, departments or formalities, but as part of day-to-day business with the customer.
A measurement is never the reality. Measurements, figures and reports come close; however they represent only a restricted image of the reality out there.
That’s why we believe that focusing on the voice of the customer, results in the most relevant KPIs. Reliable performance indicators on the customer’s perception of quality will encourage your employees to focus more than ever on quality of service.
We believe that any data concerning your products and services should be captured at the point of interaction with the customer.
Our goal is to encourage the customers to make their voices heard. We then turn these responses into assured, relevant and objective reports, helping you to make better decisions with the customer’s needs at mind.
Reports should be coherent and pleasing to the eye– at least it shouldn’t be punishing. Dozens of reports are of no use to anyone, if the person who created them is the only one who can understand them.
We believe customer feedback and quality of service reports should be visually appealing, easy to understand and accessible to everyone in the company.
Quality of service monitoring should ultimately lead to better decisions, making better business.
We can’t manage the quality of your business but we can point you in the right direction and help you focus on getting things done!
It is free and fast to create a feedback survey with feedbackstr. Use feedbackstr templates for stores, restaurants, events, products, presentations or build your own survey.
Get an instant Shortlink and QR Code to share it among your people, customers or your organization. With plenty of sharing options you can reach all your audience.
Realtime reports help you to act instantly on feedback. A cross-device reporting web-app enables you to get reports live and direct, whenever and wherever you are.
Collect instant feedback and let your people tell you what they like about your service or product.