Continuous Patient Satisfaction Surveys
Get ongoing daily insights into the patient experience across your organization
Dissatisfied patients not only avoid your healthcare facility, they also pass on negative experiences in their direct environment and via rating portals. But it is precisely such experiences that influence the decision of future patients when choosing a hospital. Make sure that every patient feels comfortable and in good hands with you! With our solution for continuous patient satisfaction surveys, your quality management reacts early to weak points and continuously builds on the patient experience to improve patient satisfaction and patient safety.
Leverage Patient Experience for Concrete Improvement Actions
With our continuous patient satisfaction surveys, you capture experiences where they occur. To do this, we identify relevant touchpoints in your clinics to develop a customized multi-channel survey strategy.
Our Approach for Continuous Patient Satisfaction Surveys
Easy Integration
Easy integration into well-proven processes and infrastructures
Holistic Approach
From feedback collection through follow-up processes to reporting
Central Platform
Real-time results & reporting easily retrieved via web application
Why conduct continuous patient satisfaction surveys?
- To gain ongoing insights into the patient experience
- To process the results of patient surveys quickly and efficiently
- To derive specific improvement actions
- To concretely track the effectiveness of quality measures taken
From designing your surveys to delivering your results, we support you throughout the entire implementation process.
In close collaboration with you, we develop customized solutions that fit your individual goals and specific requirements. We support you flexibly throughout the entire development process using an agile project management approach.
Sample Cockpits of Real-Time Patient Satisfaction Metrics
Sample Cockpits of Real-Time Patient Satisfaction Metrics
Looking for more details about our Patient Satisfaction Surveys?
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Core Elements of Continuous Patient Satisfaction Surveys with Spectos
Easily customizable questionnaires to address special patient groups
Intuitive multi-channel surveys with no need for additional explanation by staff
Automated collection, processing and evaluation of data in central platform
Benchmarking of satisfaction scores of all departments, wards and hospitals
Optional digitization service of feedback from paper questionnaires
Flexible integration at key touchpoints in the patient journey
Daily reports on care, catering, treatment success, etc.
Integrated ticket system for systematic case processing
Convenient, Easy to Use, Straight Forward: Intuitive Satisfaction Surveys That Speak for Themselves
Our satisfaction surveys for hospitals are very user friendly. Thanks to their intuitive handling, there is no need for further explanation by your staff.
Keeping Your Finger on the Pulse of Your Patients via a Multi-Channel Approach
With the use of varied communication channels, you optimally adapt to the individual needs of your patients and ensure a high level of willingness to participate. We tailor the use of the respective survey methods to your specific objectives.
- Feedback via SMS, emails, URLs, QR codes, apps, terminals, smartphones, tablets, or classic paper questionnaires
- Digitization of paper-based questionnaires by Spectos (incl. manual comments of praise and criticism)
The Right Survey Form for Every Contact Point of the Patient Journey
Using various communication channels, you can specifically survey patient satisfaction at important contact points of the Patient Journey. You can offer the satisfaction surveys during the inpatient stay or fully automatically after discharge. By making the survey easy to retrieve, you benefit from up-to-date patient experiences and precise, authentic results.
Continuous Patient Satisfaction Surveys That Reach Every Target Group
Our surveys can be designed in such a way that each target group is adequately addressed. Depending on the division, ward or illness, individually tailored quality criteria can also be queried anonymously.
- Consideration of special patient groups through the simple adaptation of all questionnaires
- Seamless integration with existing HIS systems ensures that certain patient groups are excluded from the patient survey to avoid any additional strain on them.
Holistic Approach to Improve Patient Satisfaction and Patient Safety
Derive targeted improvement actions from the insights gained and systematically review their effectiveness. With Spectos, you not only collect feedback on patient experience, but can also use the central platform to systematically follow up on the insights gained.
Daily Updated Patient Satisfaction Information with One Click
Receive the results of your survey in the Spectos Healthcare Cockpit. Thanks to real-time data transmission, you always have access to daily updated reports.
- Continuous improvement through ongoing analysis of patient feedback
- Real-time notifications via emails or SMS for early detection of service deficits
- Integrated ticket system for systematic workflows
- The solution can be easily extended with modules for complaint management, audit management for hospitals, employee experience surveys, etc. via one central platform
Process Incoming Patient Concerns Systematically
With the integrated ticket system of the Spectos Real-Time Performance Management™ Suite, no patient concern is forgotten.
- Clear display of all open concerns and complaint cases
- Useful filter functions and features for efficient case processing
- Transparent insights into the current status of individual tickets
- Alerts and notifications to immediately inform the involved parties
Advantages of Continuous Patient Satisfaction Surveys With Spectos
- Cost reduction through holistic approach, automated real-time analyses and efficient ad hoc surveys
- Continuous and representative surveys of patients using digital methods
- Quick and easy customization of questionnaires for specific patient groups
- Easy implementation in existing HIS thanks to modular software
- Central platform with individually defined access rights for each user role
- Real-time, up-to-the-minute insights into patient satisfaction and service quality
- Targeted analyses at the level of departments, wards, functional areas and type of care according to target groups
- Operational and strategic control based on daily updated data
- Easy internal and external benchmarking of selected departments, hospitals, wards and time periods
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The solution implemented by Spectos for a continuous patient satisfaction survey is a great enrichment for our quality and risk management on many levels. On the one hand, the central platform provides us with continuous and daily updated insights into the mood of patients in all wards, areas and locations. On the other hand, we can immediately derive quality-enhancing measures and successively track their effectiveness.
– Detlef Handke | Head of Quality and Risk Management | AMEOS
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This modern way of surveying has been very well received by my patients.
– Dr. med. habil. Ingeborg Doberenz | Specialist in ENT, audiology, allergology and palliative medicine
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We are able to gain valuable insight into the current situation from the patients' perspective by using continuous surveys and the corresponding evaluation by the Spectos Real-Time Performance Management™ Suite. As part of a continuous improvement process we derive important internal optimization measures, allowing us to contribute to our patients' treatment success with everything we provide.
– Susan Winker | Team Manager Quality and Risk Management | Bürgerhospital Frankfurt am Main
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At EMVIA LIVING, our focus is on creating a comfortable and personalized environment for our residents. With our satisfaction surveys, we aim to show our appreciation and recognition for both our residents and our dedicated staff. Spectos plays a valuable role in helping us achieve our goals and continuously improve the well-being of our community. Together, we strive to make every day at our facilities a joyful and fulfilling experience for all.
– Jan Walter | Regional Quality Management| EMVIA LIVING
Listen to Patients, Analyze, Act: These Services Are Our Continuous Patient Satisfaction Surveys
Benefit from the clever combination of our Project- and Software Services. The following services are essential to implementing our continuous patient satisfaction assessment solution for quality management: