Customer Satisfaction Surveys
Effective and Targeted Surveys for Improved Customer Satisfaction
Customer satisfaction is the foundation of a successful business. By conducting ongoing surveys, you can gather valuable insights from your customers, identify areas for improvement, and ensure that your company is meeting the needs and expectations of the people who matter most - your customers. With a focus on customer satisfaction, you can foster loyalty, build positive word-of-mouth, and drive long-term growth. Whether you're just starting to explore the world of customer satisfaction surveys or looking to improve your existing process, this landing page is here to help.
Request a Demo Download Customer Satisfaction Surveys Data Sheet
Keep an Eye on the Satisfaction of Your Customers 24/7
Unlock the mystery of customer complaints and bad reviews with continuous satisfaction surveys. Get clear, direct feedback at key touchpoints to drive improvement and growth.
Why Conduct Customer Satisfaction Surveys?
- Establish direct contact with your customers at different touchpoints
- Detect problems and their causes to derive effective measures
- Adapt your workflow according to the needs of your customers
- Strengthen customer retention, referral rate and loyalty
- Become attractive to new customers
Customer Satisfaction Matters: Our Approach to an Ideal Customer Survey
Satisfaction measurement at relevant touchpoints of the customer journey
Multi-channel survey system enables customers to communicate via their preferred channel
Start/Stop function to avoid aborts resume surveys in case of an interruption
Individually customizable questionnaires according to industry and CI
Integrated ticket system for assigning complaints to responsible employees
Central processing of results in our Spetcos RTPM™-Platform
Multi-Channel Approach
Boost customer satisfaction with timely, targeted satisfaction surveys
Spectos offers you a multi-channel survey system for a time and location-independent capture of customer satisfaction. Easily customizable questionnaires let you determine what you want to learn from the surveys.
Choose your survey channels according to your ideas and needs. Via QR codes, online forms, messenger services or short links via SMS, you receive honest customer feedback directly where it originates. By using different channels, you can easily adapt to the communication habits of your customers and achieve high response rates.
If desired, a ticket system can be integrated into the platform to respond effectively and quickly to customer concerns and complaints.
Using real-time cockpits from Spectos, data from customer satisfaction surveys can be evaluated and analyzed to the minute at the touch of a button. Irrespective of the survey channel, all feedback is recorded centrally in customized cockpits based on your company’s goals. There they can be accessed at any time and from any location thanks to the web platform. Take targeted measures and regularly check their effectiveness. This allows you to respond dynamically to your customers’ wishes and systematically adapt your offering to existing needs.
Your Advantages
Improve customer loyalty and satisfaction with our innovative surveys
- Strengthen the satisfaction of your customers and continuously improve the customer experience
- Achieve a high target group reach through various media and survey channels (QR codes/short links for posters, flyers, social media, web forms, messenger services, etc.)
- Adapt the handling of inquiries and complaints to existing workflows in your organization
- Proactively use complaints to continuously improve and deepen customer relationships
- Monitor the measures you have taken at any time and benefit from increased transparency
- Get reports at the push of a button for internal quality audits and as proof for certifications
- Receive and analyze valid data in real time in our Real-Time Performance Management™ platform to identify problems and react quickly
- Improve your Service Quality by responding to the wishes and needs of your customers in a targeted manner
Test Now: Sample Customer Survey
Develop Your Customized Industry-Specific Customer Surveys
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Patient Satisfaction
Continuous real-time insights into patient experience and the impact of improvement actions taken across all stations, departments and facilities.
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Passenger Satisfaction
From mobile only to best agers: By using different communication channels, you engage every target group in a dialog.
These Services are the Building Blocks for Your Tailored Customer Satisfaction Survey Solution