Performance Monitoring of Delivery Companies & Carriers
Targeted use of track and trace data for quality monitoring and competitor analysis
For eCommerce companies, it is extremely important that customer orders are delivered on time and in good condition. One bad delivery experience is enough for a customer to turn their back on the online shop. Our delivery performance monitoring solution provides you with important information on your own delivery quality and the performance of your delivery partners and carriers. Use this knowledge from shipment data analyses to improve the eCommerce customer experience and differentiate yourself from the competition.
Knowing how good you are
How long does a delivery company need on average for delivery? What is its performance in a particular region? How do different carriers compare? These and other questions can be answered through a targeted analysis of shipment data. For this purpose, we record the tracking IDs of your shipments in compliance with the GDPR and relate them to the shipment data of other parcel services. The information obtained is compared across delivery companies, regions and/or major customers to create detailed performance analyses.
Our Approach for Targeted Performance Monitoring of Delivery Companies
Easy Integration
Customized solutions and flexible integration into existing infrastructures
Maximum Transparency
Meaningful information through effective analysis of shipment data
Central Platform
Timely response and targeted actions through real-time reporting
Why you should monitor the performance of your carriers and delivery partners
- To identify regional differences in the delivery of parcels per delivery company.
- To identify strengths and weaknesses in the delivery of certain types of shipments.
- To get rid of poorly performing delivery companies.
- To early detect delivery problems to allow early intervention and proactive response to complaints.
- To have a solid, data-supported basis for argumentation in negotiations with contractual partners.
Tailor-Made Performance Monitoring of Delivery Companies for Your Use Case
With over 20 years of experience, we are experts in the development of independent performance monitoring solutions. Let's collaborate in an agile approach to develop a powerful and customized CEP benchmarking solution that fits your individual use case.
Benchmarking and Performance Monitoring of Your Delivery Partners - Sample Cockpits
Benchmarking and Performance Monitoring of Your Delivery Partners - Sample Cockpits
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Hello, my name is Katja Peschke. As your contact in this topic, I am looking forward to your inquiries.
Elements for Continuous Quality Monitoring of Delivery Companies
Pool of Track and Trace Data from different delivery companies for in-depth analyses
Satisfaction Surveys to rate delivery and customer experience
Automated Collection, Processing and Evaluation of data
Real-Time Alerts for monitoring KPIs and in case of process deviations
Customized Reports 24/7 in central, web-based platform
Flexible Extension of the platform for further solutions (e.g., CX, transit times, …)
Turning Big Data into Smart Data: Improving the eCommerce Customer Experience through Targeted Delivery Quality Management
Delivering High Quality Is No Coincidence
The web-based Spectos Real-Time Performance Management™ platform provides targeted reports on the performance of your delivery partners. With the insights gained, you can take targeted strategic improvement measures.
- Comprehensive and consolidated overview of all parcel shipment data
- Detailed evaluations and reports, e.g., time to pickup, time to first delivery attempt, number of delivery attempts, non-deliverable shipments, exact ETAs
- Customer satisfaction ratings on service and delivery quality (damage to the package or contents, delivery time, problems by region, …)
Surprise Your Customers With Unexpected Service
React to delays in delivery before your customers even notice them. Our performance monitoring solution opens the way for proactive complaint management to strengthen customer loyalty.
- Automatic real-time alerts on delivery delays or issues
- Root cause identification and increased response speed
- Possible integration with complaint management solution for holistic improvement of the customer experience
Strong Data Basis for Business Decisions
The aggregated shipment data reports provide you with valuable insights for long-term decisions and fundamental choices.
- Performance of delivery companies in specific regions or for specific types of shipments
- Numbers and delivery quotas as basis for argumentation for negotiations with carriers
- Continuous improvement of the customer experience based on customer satisfaction surveys in parcel delivery
Your Advantages in Performance Monitoring of Delivery Partners
- Insight into the performance of your delivery network based on hard and soft factors (e.g. delivery times, customer satisfaction, …)
- Quality control and compliance with the most relevant KPIs of the operation (shipment tracking data)
- Opportunity for benchmarking to compare performance and identify areas for improvement
- Proactive resolution of problems even before customers notice them
- Argumentative basis for your purchasers in negotiations with delivery companies
- Elimination of under-performing delivery partners
- High customer satisfaction through fast deliveries and proactive complaint management
- Support for decision-making when working with delivery partners in specific regions or for specific types of shipments
- Ensuring presence on online platforms, e.g. Amazon marketplace, by adhering to quality standards for delivery
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With the Real-Time Performance Management™ Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently.
– André Ströher | Chief Supply Chain Officer | WIRmachenDRUCK
Core Components of the Solution for Carrier Performance Monitoring