Spectos Finance & Insurance Solutions
Use customized, integrated and automated solutions to manage and improve service quality and customer satisfaction for finance and insurance companies.
Enhance Finance and Insurance Service and Customer Experience Through Real-Time Monitoring and Active Service Quality Management
Customer loyalty is of paramount importance for companies in the finance and insurance industry. Good conditions and a broad range of services are no longer enough. Loyal customers expect the highest quality of service at every point of contact, from the initial consultation to the closing of the contract. Only those who know the customer experience from beginning to end can continuously optimize it. We develop customized solutions that can be easily and flexibly integrated into existing corporate structures.
Our Approach to Targeted Customer Experience Management
Easy Implementation
Customized solutions with flexible integration into existing infrastructures
Comprehensive approach
Multi-channel data collection, automated reporting and efficient follow-up tools
Central platform
Continuous quality checks and data-driven decision-making for targeted actions
STAY in Mind WITH HIGH-QUALITY SERVICE
Ensure your competitive edge with a superior end-to-end customer experience
We solve the problems that banks and insurance companies face due to
- a lack of knowledge about the actual customer experience in customer service and consulting
- difficulties in adequately comparing their own performance with that of the competition
- a lack of knowledge about the quality of delivery of informational, postal and promotional mailings
- delays in responding to incoming requests and inquiries
- a lack of ability to monitor and ensure compliance with standards and service level agreements (SLAs)
Combine the Best Performance Monitoring Solutions in One Central Platform
From monitoring the delivery quality of critical mail and advertising campaigns to customer dialogue systems and analyzing customer satisfaction survey: Our performance management software gives you centralized access to all of your deployed solutions. The web-based SaaS platform is flexible and extensible. This allows you to gradually expand and deepen your individual success strategy.
Components for Continuous Process Monitoring and CX Management
Setup of individual measuring systems according to the respective goal
Automated data collection, processing and analysis
Customized KPI reports in a central platform (e.g. CX, transit times)
Flexible satisfaction measurements at key touchpoints along the customer journey
Transit Time Measurements to evaluate service and delivery quality
Leverage cutting-edge technologies such as live tracking and RFID
International panel for mystery research and targeted service reviews
Address data validation to detect data leakage
Interested in learning more about our Finance & Insurance solutions?
Please feel free to contact me, Katja Peschke.
Benefits for Your Finance and Insurance Company
- Customized enterprise solution, flexibly extensible
- Continuous measurement and identification of customer satisfaction metrics
- Improved customer service and efficient management of inquiries and complaints
- Insight into the performance of your delivery partners based on hard and soft factors (e.g. delivery times, customer satisfaction, …)
- A data-driven basis for making decisions about working with carriers in specific regions or for specific shipment types
- Targeted quality management based on daily updated data
- Easy identification of deviations and anomalies in the delivery of mail items
Selected Customers
-
Spectos GmbH has been supporting us for years to ensure a high quality of letter deliveries through continuous transit time measurements.
– Maik Nottrodt | FB Support Document Management | AOK Plus