Notification Service
Always up to date with real-time notifications
Receive instant notifications via your preferred communication channel about important events and status changes that need your urgent attention. With the Spectos notification service, you decide who in your organization should be informed about what, when and in which way. Bring your tailor-made information system to life.
The Spectos notification service is suitable when
there is a risk for important events to be missed or noticed too late
there is inconsistency of information among stakeholders
there is a lack of transparency in processes or workflows
Advantages of the Spectos notification service
- Ensuring the latest information status thanks to automated notifications
- Uniform flow of information to all parties involved
- Rapid response to critical events
- Increased transparency in selected processes or workflows
- Efficient communication through notifications via preferred communication channels
You decide when an incident requires your attention
With the Spectos notification service, you decide who should be alerted about particular events and when, and which communication channels should be used to deliver the information. Whether critical feedback and changes to an existing ticket or quality indicators that are off limits – with our real-time notifications you will never miss an important event, no matter where you are.
Communication: Get informed in the way that works best for you
The Spectos notification service sends out real-time alerts to all who need to be made aware of a specific event or action. Information and alerts can be sent via these channels:
- SMS
- Desktop notification
- Push message in the Spectos Real-Time Performance Management™-App
Events and rules: Who will be notified about what and when
The Spectos notification service sends notifications based on events or rules as defined in the respective software service. Events can be, for example, bad feedback ratings, ticket creations, ticket status changes, or new report uploads. Alternatively, specific rules can be defined to send automated messages. For example, you can receive alerts when a KPI is below a tolerance limit. Notifications are also conceivable when a live tracker leaves its defined area or route. The notifications can be extended to smart and powerful rules and conditions that follow the principle of “who will be notified about what and when“.
The notification service complements these services
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Cockpit & Dashboard Service
Always keep an eye on your company-specific KPIs and get immediate information about anomalies or important events.
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Ticket Service
By handling incoming inquiries, complaints, and tasks of all kinds systematically and in a transparent way, you benefit with the ticket service from efficient workflows. .
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Survey Service
Meaningful feedback at every point of the customer journey: Create, manage, and analyze your tailor-made surveys in real time.