Process Monitoring & Quality Management
Full visibility of your service performance and compliance through automated monitoring, reporting and documentation
A major challenge in process monitoring and quality management is the lack of a comprehensive, end-to-end approach. This leads to insufficient transparency on service quality for the entire organization and across all business processes. Often, insight into customer satisfaction and service quality is derived from customer complaints alone, giving only a partial perspective. As a result, organizations struggle to adequately monitor the customer experience. The lack of internal insight into the nature, frequency, and root causes of complaints hinders effective resolution and improvement efforts. For audits, the complexity of certain environments makes it difficult to maintain consistent monitoring standards due to limited resources and decentralized planning. These challenges increase the risk of losing valuable certifications and violating compliance requirements. Address these issues now with our customized process control and quality monitoring solutions to implement proactive service quality management strategies!
Mastering visibility and operational challenges
Gain Full Visibility
Obtain end-to-end information for complete visibility into performance and service quality.
Monitor Operations End to End
Use data along the entire process chain for a complete overview of the quality of the services offered.
Continuously Improve Service Quality
Steer the customer experience at the source of operations for continuous service quality improvement.
End-to-End Performance Monitoring & Optimization
Benefit from full visibility into your performance for targeted customer experience management at the source of operational events
- End-to-end solution for service quality monitoring
- End-to-end information for full transparency on performance
- Use of data along the entire process chain for a complete view of the quality of the services offered
- Steering the customer experience at the source of operations
- Efficient planning of internal and external audits
- Standard-compliant documentation at the push of a button
- Transparency over all audit measures through a central platform
- Integrated ticketing service for post-processing of findings
- Immediate implementation of audit results in day-to-day business thanks to engagement tools
Spectos Solutions for Process Monitoring & Quality Management
Data as the driving force for your business
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Transit Time Measurements
Keep an eye on the transit times of your shipments and monitor the performance of your delivery services in real time.
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Cold Chain Temperature Monitoring
Safely store, transport, and distribute sensitive goods and provide added value to your customers by offering cold chain temperature monitoring.
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Performance Monitoring of Delivery Companies
Use track and trace data from delivery companies for targeted quality monitoring and competitor analysis.
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Audit Management
Get full visibility into your service quality and compliance through streamlined and automated audit workflows.
With the RTPM Real-Time Performance Management solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.
Continuous high customer service quality is our claim. The Real-Time Performance Management platform by Spectos enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels. The actions we take allow long-term quality assurance.
Spectos has been supporting us for many years with customized tools, allowing us to continuously advance our comprehensive quality management. The Spectos Real-Time Performance Management™ suite is a convenient, user-oriented all-in-one platform that can be extended at any time.
Spectos has delivered a complete and thorough insight into our processes. The simple to use dashboards of Spectos enable us to see every test letter at a glance and have transparent and easy to understand reports available online.
Advantages of Process Monitoring & Quality Management with Spectos
- Full visibility of the process end to end
- Better customer experience
- Informed and motivated employees & teams
- Less revenue churn
- All relevant information in a central space
- Automated documentation of audit findings
- Compliance with internal and external standards
- Structured way to handle findings and start actions
- Increased visibility within the organization through cross-departmental and cross-location transparency of complete processes and individual sub-steps
- Continuous improvement of service quality through structured and digital monitoring
Connected Services
We build your customized service quality management solution with these core services