Development of solutions for performance monitoring and service quality optimization since 2012
Key Facts
Challenges
Spectos Solution
"For Samsung, maximum customer satisfaction with products and services is a top priority. As a long-standing business partner, we have been supporting Samsung with customized solutions to optimize service quality and thus the satisfaction of Samsung customers. The recent joint digital project for Samsung Pay is an example of this."
– Marco Schmidt | Senior Consultant Logistics & Customer Service Solutions | Spectos GmbH
Customer Experience Management Support
Customer satisfaction surveys on service quality
Social Media Monitoring
Mystery Research
Mailings
Provision of Digital Solutions
Customized platform for real-time performance management
Basis for the support and handling of customer services
Use for monitoring and analysis of operational processes
2024 Spectos Metrics
More than 350.000 customer experience calls
Customer communication mailing measures to more than 100,000 recipients
Use of Spectos Online Tools at several Samsung Support Centers