Does your company specialize in quality management and/or customer satisfaction solutions for the logistics, transport and public transport, healthcare or the automotive industry? Spectos has the expertise for data analysis and visualization. Let’s combine our know-hows to create a more refined solution for your customers!
Working together for Service Quality
We work together with a network of specialists and experts from a wide range of fields.
Dresden University of Technology
We work closely together with the Center of Knowledge Architecture. In the project Data4City we develop a citizen-oriented city data platform in cooperation with the experts of the TU Dresden.
As a certified partner of TÜV Süd, our systems are licensed as part of quality management systems according to ISO 9001:2015. Together with TÜV Süd, we are continuously developing our systems for service quality and customer satisfaction.
M+M Management + Marketing Consulting GmbH
Listening, understanding and making the invisible visible: Using the solutions of Spectos Healthcare, our partner M+M Management + Marketing Consulting GmbH advises and supports customers in the healthcare sector in conducting satisfaction surveys, such as employee surveys, policyholder surveys or 360° surveys.
Together with our industry-independent partner, the German Association for Post, Information Technology and Telecommunications, we carry out a representative nationwide Transit Time Measurement of business mail.
Controlling makes up a large part of service quality management. Our cooperation with Prof. Dr. Krings at FHNW plays a significant role in developing our systems and making them management-ready.
Seven Senders is the leading delivery platform to ship parcels. The company connects shippers with its carrier network of over 100 carriers in Europe, enabling them to use excellent local shipping as a competitive advantage. With additional delivery services such as Claims Center, Insurance, Return Portal and Labels, Seven Senders makes international shipping a simple matter. Automated shipping notifications, tracking and monitoring solutions ensure a transparent shipping process. Monthly reports and analyses enable data-based optimization of international shipping performance. Shippers receive everything from a single source and reduce complexity.