FLAsia 2019 is the largest event in Asia in the entrepreneurship sector and an important event for executives in the international franchise and licensing world. Central to this leading trade fair is the presentation of innovative and unique business concepts from all over the world.
As in previous years, the Spectos Asia Ltd. team will be present in many ways. Again, our colleagues from Vietnam will support the organisers of FLAsia 2019 in carrying out the visitor surveys with the survey tool Feedbackstr. For this, the organisers place feedback terminals at various points of the trade fair to collect valuable suggestions for optimising the event. At the same time, Spectos Asia Ltd. will be represented on site as an exhibitor with its own booth for Feedbackstr.
Presentation: Improving Customer Experience through targeted multi-channel satisfaction surveys
Don’t miss the presentation of Deputy Manager Trang Le in the Educational Conference. Her speech on Omni-channel Customer Feedback for Service an Retail Industry focuses on how to create a better customer experience by measuring and refining important contact points across all service and retail channels. In addition to an introduction to Spectos’ Enterprise Feedback Management System and concrete case studies from our customers, the presentation will provide helpful information on how companies can monitor and control service quality on a long-term basis by using state-of-the-art technologies.
Details: 26 October 2019 | 12:20 – 13:20 | Educational Conference
Our team looks forward to meeting you at booth F19 at Franchising & Licensing Asia FLAsia 2019!