The Spectos Group, headquartered in Dresden, Germany, is an independent market research and technology institute. Spectos supports its customers with tailor-made B2B solutions for the monitoring, management and design of their service quality. Based on a lean, flexible and scalable approach, Spectos offers pragmatic and comprehensive solutions for the most complex challenges in the areas of market research, data analytics, technology, digitization and operations. Using state-of-the-art technologies, Spectos combines the voice of the customer through an enterprise feedback management system with operational data from ERP and CRM systems, as well as sensor data gathered from specialized technologies such as real-time tracking, RFID systems or WiFi tracking.
The experts of Spectos support companies in collecting and analyzing high-quality data in real-time and making it available through online cockpits and apps at the touch of a button for the daily improvement of service processes. For over 15 years, the TÜV certified solutions by Spectos have been utilized in the sectors of Post & Logistics, Healthcare, Mobility, Automotive and many more.
Dresden Office (HQ)
P: +49 351 320 250
1272 NJ Huizen
P: +31 35 544 78 63
Avenue Adolphe Lacomblé 59-61
P: +32 2 736 76 31
1st Floor, Zodiac Building, 19 Duy Tan Street
Cau Giay District, Hanoi
P: +84 4 397 44769
Spectos has been supporting leading companies with business performance improvement for over 15 years.
Our goal is to make information tangible for all levels of organizations and therefore close the gap between actions and insights, creating room for growth and improvements on a daily basis.
The first step towards progress starts with understanding and viewing processes from the customer’s perspective, as well as not only listening to, but also learning from the voice of the customer to improve daily business operations.
See in this video a brief introduction to the Spectos portfolio.
2001 Initial Business Establishment by Niels Delater
The Research & Monitoring Company was founded in 2001 by CEO Niels Delater
2003 Early Beginnings in Service Quality Monitoring
Spectos' long record of service quality monitoring experience in the logistics industry started in 2003, when German postal provider TNT Post Germany entrusted the Market Research Institute with the measurement of their service quality
2006 Launch of Spectos GmbH
To fulfill increasing demand and expand business even further, Spectos GmbH was founded, now one of Germany's leading Market Research Institutes
2009 Opening of Office in Hanoi
The opening of Spectos Asia in Hanoi simplified the company's globalization & expansion into the booming retail industry
2010 First Monitoring Company to Receive Certification
Spectos GmbH was the first Market Research Institute to receive TÜV certification according to European standards EN 13850/14534
2011 Entry Into the Mobile Research Field
The development of mobile-first technology and integration of QR code solutions facilitated the entry into mobile market research
2012 Opening of Office in Brussels
The opening of another Spectos office in Brussels, Belgium marked the begin of the first of many international quality monitoring projects to come
2013 Establishment of Brand Feedbackstr
International launch of the easy-to-use enterprise feedback management system, Feedbackstr
2014 Opening of Office in Vancouver
The addition of an office in Vancouver, Canada, made the expansion to the North American market a full success
2018 Digitization offensive with AMEOS
Roll-out of Spectos Healthcare patient surveys to all 80 facilities of the AMEOS Group at 44 locations throughout the German-speaking region.
2018 Kizy Tracking becomes part of Spectos
With the strategic investment in Kizy Tracking AG, Spectos is expanding its solutions in the Smart Logistics and IoT sectors.