Spectos Healthcare Solutions
Ensuring Quality and Transparency in Healthcare
Competent staff, satisfied patients and effective work flows reflect a high level of service quality. Spectos Healthcare solutions provide you with a 360° view of all processes and players in your healthcare facility.
Measuring the Pulse of Your Organization: Service Quality Monitoring in Healthcare
Solutions for Hospitals and Clinics
We work closely with you to determine the status quo of your organization's patient and employee satisfaction and service quality, and use an agile approach to develop customized solutions for achieving your goals.
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Healthcare Satisfaction Surveys
Whether patient, employee or referring doctor: Identify the needs of all stakeholders and optimize your workflows and services in a targeted manner.
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Continuous Patient Satisfaction Surveys
Continuously monitor the mood of your patients and build systematically on the insights gained.
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Hospital Employee Satisfaction Surveys
Achieve better workflows, high employee satisfaction and long-term employment relationships with flexible employee surveys.
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Complaint Management in Healthcare
Turn complaints into praise! Respond immediately to critical issues and ensure a permanently high level pf patient care and service quality in your organization.
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Audit Management for Hospitals
Perform regular quality audits efficiently and easily with semi- and fully-automated workflows to meet audit and compliance requirements for healthcare providers.
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CIRS Early Warning System
Systematically build on experiences from critical reports to continuously improve patient safety and service quality.
Want to learn more about our different solutions in healthcare?
Contact our expert Katja Peschke. I am happy to help you with individual questions and inquiries.
Spectos Healthcare Cockpit: Keep an Eye on Quality Indicators at All Times
Spectos Healthcare Cockpit: Keep an Eye on Quality Indicators at All Times
In the Spectos Healthcare Cockpit, all data from satisfaction surveys, audits, etc. is made available to you centrally in one platform 24/7. Taking the pulse of your organization with the Spectos Performance Management™ Platform, you succeed in providing high-quality healthcare through real-time monitoring of key quality metrics.
- Visualized and centralized presentation of all results in customized dashboards
- User-friendly handling ensures simple and uncomplicated quality control and development
- Holistic view of all services and processes through continuous reports and analyses of your performance in real time
Continuous Service Quality at All Levels
Relevance and Utilization
Why does high service quality matter for the healthcare industry?
- High service quality builds a sense of security and trust in your facility and services.
- Patient-centric services, an attractive work environment for employees and smooth workflows increase the attractiveness of your facility and the rating of its services – online and offline.
- High service quality is a key factor in ensuring quality-oriented, high-level patient care.
How do healthcare facilities benefit from continuous service quality monitoring?
- By daily monitoring key quality indicators, service quality metrics can be analyzed, controlled, optimized and maintained in real time.
- Healthcare facilities reach high profitability through strategic organizational development focused on service quality.
- Continuous quality management is a major driver of compliance with statutory quality standards.
How can service quality be measured, controlled and improved with Spectos?
- With the scalable and extendable solutions of Spectos, healthcare facilities are enabled to collect key performance indicators to continuously manage their service quality.
- The Healthcare Cockpit visualizes key quality metrics in real time! Tailored to specific user requirements, the collected data is centrally available in a web-based platform in real time to support strategic quality management.