Postal Performance and Transit Times Measurements
Continuous monitoring of delivery times and quality of service
Proof of the actual quality of service in delivery is not only demanded by customers, but is also necessary for public tenders. As an independent institute, Spectos supports companies in the development and implementation of transit time measurements. The design of the measurement system is always customized to the individual goals of the commissioning company for monitoring the quality of service and delivery. The measurement design takes into account applicable European standards as well as cultural and demographic characteristics in the respective target country.
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Transit Time Measurements according to EN 13850, EN 14534 and EN 14508 Standards
With more than 20 years of experience in setting up measurement systems, we specifically take into account the individual objectives of each company for service quality monitoring. Our transit time measurement systems meet the European standards DIN EN 13850, DIN EN 14534 and 14508. As an independent, international institute, we also carry out official reporting for authorities and public tenders.
Examples for Transit Time Monitoring of Postal Items
Letters
Weekly Newspapers
Catalogues
Flyers and Leaflets
Goods for Mailboxes
Parcels
Use the Spectos Real-Time Performance Management™ platform to continuously monitor the timeliness and quality of postal services and take the necessary actions as needed. Demonstrate the high quality of your services to auditors and customers to stand out from your competitors and provide the best customer experience possible.
Interested in more information about our Transit Time Measurements?
Hello, my name is Katja Peschke. As your contact in this topic, I am happy to help you.
Transit Time Measurements by Spectos at a Glance
Certified Measurement System according to EN 13850, EN 14534 and EN 14508
International Panel with well-trained, reliable study participants
Technologies Developed In-House specifically for the postal sector
Full Service with complete data, device and panel management by Spectos
Experience in Taking Over existing measurements
Provision of a Platform for performance management
Local Presence in the respective country of the transit time measurements
Team of 40+ Developers for in-house developments and support
Expertise in dealing with authorities and audits
Setup of a measurement system in one country within 3 months
“Spectos GmbH has been supporting us for years to ensure a high quality of letter deliveries through continuous transit time measurements.“
Maik Nottrodt | AOK Plus
Real-time Monitoring of Transit Times of Letters & Parcels
Our custom design dashboards enable you to keep track of delivery operations in real time. This enables you to take targeted process improvements as quickly as possible and enhance your service quality day by day. In addition to our ongoing quality of service monitoring reports, you will receive certificates from independent auditors on the results of the transit time measurements. These are not only proof of your service and delivery quality to customers, but also for public tenders. Certified transit time measurements clearly set you apart from the growing competition in the postal industry.
Spectos Transit Time Measurements: Technical Facts
- Web-based Spectos Real-Time Performance Management™ platform for real-time data collection and analysis
- Real-time reporting and analysis in customized cockpits and dashboards
- Responsive technology: reporting also on mobile devices possible
- Integrated ticket system with alert function in case of abnormalities, delays, route deviations etc.
- Use of live tracking data based on cellular networks and WiFi for global monitoring
- Passive Gen2 RFID tags and semi-active tags; marrying of RFID tags in test letter production
- Installation of RFID gates for real-time data collection at predefined process steps or interface with existing infrastructure
- Passive RFID reader for the recipient mailbox to capture the insertion time of items (LMU)
- Inspector App for panel members; multilingual
- Mailagents web platform for panelists to submit data; multilingual
Webinar: Monitor Your Logistics Operations with the Live Tracking Portal
Step-by-Step Guide to Conducting Transit Time Measurements
From Measuring Individual and Mass Mailings to the Delivery Quality of Parcels: Providing Transparency End-to-End
Delivery times in the postal industry are often measured with so-called “test items”. These can be letters or parcels or any kind of shipments which are sent to panelists that act as recipients, and are also returned to us by panelists that act as senders. These test mailings are produced in our in-house Spectos lettershop. The test items can be produced in various sizes and types of letters, parcels, print products or merchandise shipments. In compliance with the DSGVO, strict quality checks are carried out during production, followed by active receipt control.
For our Mailagents Panel, we conduct regular duplicate checks, address matching according to UNISERV and other verification activities. Regarding panel management, we follow applicable ESOMAR guidelines. This includes weekly validation and continuous quality control. The support center uses in-house software for data collection and validation, which ensures high availability and immediate response to inquiries.
From the collected data, our experts create detailed charts and graphs based on responsive technology, as well as automatic analyses according to internal company specifications. In addition, we prepare customized reports for government agencies and public tenders. These reports are useful for illustrating transit times, providing evidence of your own postal delivery quality and quality of service.
Experience Your Service Quality From the Customer's Point of View
How do recipients perceive your delivery quality? What differentiates you from competitors? What do consumers expect when receiving shipments? Find out by experiencing your processes from the customer's perspective. With our Mystery Services, you can extend your transit time measurements with additional quality checks!
References for Transit Time Measurements with Spectos: Interesting Case Studies
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bpost
With the transit time measurement system by Spectos, bpost receives daily reports about panel status, RFID equipment and awareness of the target distribution.
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AOK Plus
Through regular transit time measurements Spectos ensures that AOK Plus is provided insight into reliability and on-time delivery of its mail to customers in Saxony and Thuringia.
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Post Luxembourg
With the Spectos transit time measurement system, Post Luxembourg receives a clear and transparent overview of its own activities in the postal system from the very beginning.