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Real-Time Performance Management with Spectos RPM Suite

Spectos RPM Suite gives Continual Service Quality Measurements with Real-Time Reportings

The Spectos RPM Suite is a Software as a Service SaaS platform with solutions and modules for the continual monitoring of business-relevant information in real time.

Modern enterprises produce an abundance of data on a daily basis. A centralized platform is needed to efficiently evaluate this data. This applies in particular to larger companies with several locations, shops, pubs, restaurants, departments or branches. The Spectos RPM Suite provides customized, detailed insights into individual process steps, tailored to your key performance indicators. Furthermore, it allows for the benchmarking of results.

In close cooperation with you, our experienced experts will develop a solution with which you can monitor and scale your key figures according to your requirements. Various analysis tools automatically aggregate your results according to your criteria. View your company as a whole or compare individual touchpoints with each other. Through the daily and continuous collection and evaluation of your data you will be provided with meaningful graphics, giving you deep insights into your service quality.

Variations of the Spectos RPM Suite

Depending on industry and KPIs defined by each customer, our cockpits display data and information in real-time in easy-to-understand reports and graphics.

Advantages of the Spectos RPM Suite

  • Display of real-time data in customized cockpits
  • Immediate evaluation and control of any business process
  • Enables benchmarking of individual locations and departments
  • All results centrally in one platform
  • With integrated ticket system and alerts
  • Can be tailored to fit all individual solutions needs
  • Easy integration into existing processes

Data collection, data analysis and data evaluation: The Spectos RPM Suite based on Six Sigma

We do not believe in “one size fits all”. Because every company is different, we use different modules for the Spectos RPM Suite. We design your tailor-made system as flexible and adaptable as possible. When developing your solution, we follow the Six Sigma philosophy, in which the Define – Measure – Analyze – Improve – Control (DMAIC) methodology is applied cyclically. At the same time, we place importance on the easy integration of the solution into your existing processes. Our pragmatic and lean approach lets us get the best out of Six Sigma for you, so that you can easily and sustainably increase your service quality during your day-to-day operations.

Cloud-based Spectos RPM suite for high availability, usability and security

The RPM Suite from Spectos offers high availability, usability and security. The application is made available to as a web application and can be accessed from both desktop and mobile devices. You do not need to install any special software or updates to do this. All you need is an Internet browser (Mozilla, Google Chrome, etc.) and a permanent Internet connection.

Technical information of the Spectos RPM Suite

  • Convenient web based application
  • Standard screen resolution 1024 x 768 pixels, adaptation to responsive design for lower resolutions
  • Live monitor delivers real-time data
  • Possibility to export real-time data
  • Integrated ticket system for continuous validation of the results
  • Integration with existing KIS/CRM systems via interface (e.g. SAP, IS-H, Afga Orbis, Siemens)
  • Real-time data collection in user-specific cockpits
  • No separate installation necessary due to open source cloud technology
  • Integrated ticket system with real-time notifications
  • Presentation of the number of complaints, processing statuses, average processing time, communication channels used, satisfaction with the solution, distribution per department and number of complaints per category
  • Storage of internal escalation rules for handling tickets
  • Access roles allow different permissions, reports and presentations

 

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