Efficient Enterprise Feedback Management with Feedbackstr
Far more than a satisfaction survey: Enterprise Feedback Management made easy with Feedbackstr
Feedbackstr is our easy-to-use solution for you to reliably and continuously obtain feedback andpermanently monitor your service qualitythanks to the well structured reporting system. Regardless of the media used for your surveys, each feedback is immediately transferred into ourcloud based RTPM suite, where you are presented with visually rendered, easy-to-understand graphics and reports.
Take direct action with Feedbackstr to permanently improve your service quality through the continuous, daily feedback of your interest groups. The integrated ticket system supports your internal communication and lets you directly instruct those responsible to react to individual feedbacks via tickets. Start with the innovation of your Enterprise Feedback Management!
Customized questionnaires in an instant
KPIs are key figures that can be used to develop service quality measures. If desired, we will work with you to develop suitable questionnaires based on the parameters that are important for you. KPI measurements can be obtained in Feedbackstr by using a variety of tools, such as rating questions with stars, multiple choice questions or with the Net Promoter Score. Feedbackstr steers away from the standardized questionnaires and develops surveys that reflect your unique personality as a business and its goals.
Feedbackstr is as flexible and diverse as your stakeholders
Place your surveys at important contact points to gauge satisfaction of your stakeholders, whether customer, patient, doctor or event visitor. By offering different communication channels, you can easily meet the habits of your respondents to achieve high levels of participation. Combinefeedback terminals, tablets, QR codes, online survey and other channels and develop your own survey strategy.The questionnaires can even be answered offline. As soon as an Internet connection is established, the data is synchronized and automatically transmitted to you.
Advantages of Feedbackstr for your Enterprise Feedback Management
Ability to reach out to a large target group thanks to a variety of media and survey channels
Ability to benchmark stores, locations, departments, wards etc.
Great flexibility in designing and updating questionnaires
Creation of multiple language surveys
Large amounts of data can be acquired in a short-time, leading to valid survey results and enabling a sound quality management
Immediate availability of data with numerous display and analysis options in Spectos RTPM suite
Little knowledge or training needed to use Feedbackstr
Simple monitoring of real-time KPIs for instant insights into daily company performances
Integrated ticketing system
Presentation of reports and results according to company hierarchies and responsibilities
Scope of services from Feedbackstr
Personal contact person
Design of your own enterprise feedback management system
Touchpoint analysis for your company
Customer journey mapping
Pilot phase implementation and execution
Implementation and roll out out of system in your organization
Feedback terminals directly on-site
Tablets & second screens (i.e. at point of sale location)
QR-Code & short links for posters, flyers, postcards, packaging, catalogues
Integrated coupon system
Company website and social networks
Live Chat, emails and newsletter
Support Center & Hotlines
Feedbackstr technical data
Feedbackstr Kiosk App for iOS / Android devices
Feedbackstr set-up at point of sale (POS), e.g. at tablet stands (terminal & kiosk models), or used in face-to-face interviews
Automated synchronization of data with Feedbackstr cloud as soon as internet connection is established
Online and offline app usability
System requirements iOS 9.1 or later / Android versions 4.2 or higher