Feedback terminals are the easiest way to receive and understand the opinions of stakeholders about your company’s level of service quality. The direct contact makes it possible to uncover deviations. This information can then be used to improve the service quality of your organization. Collecting information at the right time is important. Capturing the moment an experience is created lends more authenticity for the service quality management aspect to any business.
Spectos offers various terminal platforms for the quick and easy collection of feedback data. Regardless of the terminal platform selected, Spectos provides all feedback in real-time. Cockpits and reports are customized according to your company’s standards and are showcased in our Real-time Performance Management suite. Successful relationship building with customers, employees, health patients etc., ensures long lasting success for your business.
Our user friendly terminals offer your stakeholders the uncomplicated ability to submit feedback with just a few short clicks. Real-time data delivery gives your organization the possibility to identify and respond to inconsistencies via the Spectos RTPM suite. The Feedbackstr feedback App is available for iOS and Android mobile phones. Have no internet? The built-in features allow for online and offline use of the Feedbackstr App. The data is saved and uploaded once a mobile device accesses an internet connection.
Our selection of feedback terminals lets you decide how you would like to reach your customers based on local conditions. Spectos offers 5 different models, ranging from stand-alone terminals to trolley terminals and wall-mounted terminals. Each model varies in shape, size and range of services. Additionally, various placement options ensure that your survey is interactive and integrated into your processes. Your company brand is paramount, that is why the Spectos graphic design team ensures that your corporate image is of the highest quality when labelling the terminals. A clear and appealing appearance guarantees higher response rates.