Feedback Terminals for a high response rate: Easy, flexible, in real-time
Feedback terminals are the easiest way to receive and understand the opinions of stakeholders about a company’s level of service quality. The immediate contact allows it to uncover weaknesses and to use the information to improve the service quality of your organization. Collecting information at the right time is important. Capturing the moment an experience is created lends more authenticity for the service quality management aspect to any business.
To continuously collect feedback from your stakeholders, we offer on-site feedback terminals in addition to our feedback solution with real-time reports and customized cockpits. Using external providers for the terminal hardware, we make it possible that you can integrate this precious communication channel at important contact points. This gives your customers, employees, patients and partners a direct point of contact to express their opinions directly and help you strengthen contact with your target group.
Your advantages using Feedback Terminals
- Attractive survey layout and user friendly design allow for high response rates
- Instant feedback on service experience at the moment of truth
- Customized questionnaire and terminal design according to company brand
- Strategic terminal placement for maximum exposure
- Real-time feedback at point of sale
- Continuous qualitative and quantitative measurements of customer satisfaction
- Different language variations for international groups
- Automated transmission and evaluation of data
- Direct action to inconsistencies
- Email notifications for in-depth feedback in real-time
- Weekly and monthly reports automated by email
Multi-channel surveys at the highest level
Benefit from an ongoing process monitoring in real-time through strategically placed feedback terminals
Our user friendly terminals offer your stakeholders a very easy way to submit feedback with just a few short clicks. Real-time data delivery gives your organization the possibility to identify and respond to inconsistencies via the Spectos RTPMTM suite. The Kiosk application is available for iOS and Android mobile phones. Have no internet? The built-in features allow for online and offline use of the Feedbackstr App. The data is saved and uploaded once a mobile device accesses an internet connection.
Choose the Feedback Terminal that really suits your needs
Our selection of feedback terminals lets you decide how you would like to reach your customers based on local conditions. Additionally, various placement options ensure that your survey is interactive and integrated into your processes. Your company brand is paramount, that is why the Spectos graphic design team ensures that your corporate image is of the highest quality when labeling the terminals. A clear and appealing appearance guarantees higher response rates.
Technical information about the Feedback Terminals
- Multitouch screens for all models
- Display sizes vary on model
- Quad-core processors for all tablets
- WIFI and LTE including data transmission available
- OS systems are Windows 10 und Android/iOS
- Remote maintenance possible
- Optional proximity sensor, depending on model
- Secure and theft-proof
- Synchronization app for offline feedback data collection