Successful quality management requires well thought-out and stable management processes. Increasing digitization is creating new challenges and opportunities due to larger amounts of data and new types of survey methods.
Simple and comprehensive cockpits and dashboards are gaining importance in the digitized work environment, especially in data and evaluation driven processes such as quality management. This seminar enables you to develop the tailor-made QM cockpit for your tasks and to anchor it to your company. By using simple and streamlined tools, you can put your cockpit into operation without long lead-times and thus saving yourself precious time when handling data.
The SCRUM methodology originated from the software development field and has been successful in its use worldwide. The coordination of fragmented teams and rapidly changing requirements has created a new kind of project management, which, especially in the context of increasing digitization, can be increasingly used to a greater extent for other industries. This seminar uses practical examples to convey the basics of SCRUM and how you can successfully use them for yourself.
The digitalization of the business world and new consumer behaviors of customers are changing the way service companies work and how they reorient their business model to their customers. Complaints, feedback and assessments are now central to working with all customers. This seminar teaches modern approaches to deal with complaints and feedback and how to manage them holistically.