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Real time business performance management software for real improvements.

Spectos Software Suite

Our software suite is based on the Six Sigma approach and combines all the features you need for performance management and continuous improvement by continuously recording the genuine voice of the customer. 

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Connect

Centralize customer touch points across your organization and gain a daily, comprehensive overview of business performance

Connect touchpoints

  • Social networks
  • Databases
  • Cloud platforms
  • Sensors (IoT)

Measure

Implement an omni-channel communication strategy to receive actionable customer feedback

On the spot & online

  • Feedback terminals
  • Mobile customer satisfaction surveys
  • Text message customer satisfaction surveys
  • Panel surveys & call center support
  • Big data, sensors
  • Tracking & tracing

Post-experience

  • Email surveys
  • Mail surveys
  • Website surveys
  • Customer calls

Social networks

  • Social media advocacy
  • Social listening
  • Online review monitoring
  • Competitor analysis
  • API connection

Operations

  • In-store traffic
  • Smartphone tracking
  • Location-based marketing tools
  • Retail analytics

Analyze

Turn raw data into real insights with automated reports & analytics

Features

Real Time Analytics
  • Automated analytics engine
  • Net Promoter Score data
  • Drill through & multi-dimension analytics
  • Advanced data filtering
Reporting
  • Determine your own definition of success with custom KPIs
  • Individual scorecards & dashboards
  • Data export to PDF, XLS, SPSS
  • Myriad data presentation options

Improve

Raise customer satisfaction as a team & drive lasting improvements

Features

Ticket Management
  • Create, assign, and follow the development of tickets (to-dos)
  • Internal surveys for employee satisfaction
  • Set priorities and define success for employees
  • Operational reporting for daily business
  • Sync with Zendesk, Desk.com, SAP, etc.
  • Improved team management & improvement
  • Interface to call center data, operations

Control

A 24/7/365 peace of mind: continuously monitor performance & reach your goals with constant knowledge

Alerts

Customizable triggers & push notifications
  • Responses, interactions, reactions
  • Locations, touch points, subsidiaries
  • Behavior, traffic, movements
  • Employees, teams, departments
Approach  
  Technology
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