CIO Applications Europe names Spectos TOP CEM Customer Experience Management solution provider of the year
We are proud to announce that Spectos is included in the CIO Applications Europe Top 10 Customer Experience Management Solutions companies 2019 list! CIO Applications recognizes Spectos among the businesses that provide Customer Experience Management solutions which help clients build competitive advantage and transforming their business. We are valued for our CEM approach that aims at maximizing service quality and customer experience by combining the voice of the customer with operational process data across entire operations.
“We support service industries with high quality requirements to implement systems for the continuous monitoring and improvement of service quality, CX being one important building block ,” says Niels Delater, Founder and CEO of Spectos.
At the core of Spectos is our Real-Time Performance Management SuiteTM, that consolidates customer feedback with data from sensor technologies like RFID and live tracking in easy-to-understand views and reports of relevant KPIs in tailor-made cockpits and dashboards, providing the right information to the right people at any time and on any device – in real-time.
Have a look at the story of our success by Niels Delater, CEO of Spectos Group and Kizy Tracking SA:
Turning Data into Actions for Enhanced Service Quality
Download the pdf of the success story here.