It’s time again for Franchising & Licensing Asia (FLAsia), the international trade event for entrepreneurship, business opportunities and intellectual property. From October 24th to 26th 2019, businesses have the opportunity to present their unique ideas and concepts to the world at Marina Bay Sands, Singapore.
As a long term survey partner of this event, Spectos Asia Ltd. will again conduct visitor surveys with Feedbackstr. Furthermore, at the Spectos Asia booth visitors can learn more about digital multi-channel surveys and, in exchange with our team, find out how to maximize their own service quality and customer satisfaction.
Spectos Asia CEO about defining the right touch points along the Customer Journey
Deputy Director, Trang Le, is among the keynote speakers at the educational conference on October 26th, 12:20 pm – 1:20 pm. In her speech she will focus on Customer Experience Management in the service and retail industry and how to obtain customer feedback through multi-channel surveys. As customer journeys are getting increasingly complex, it is important to ensure the highest quality standard at every touchpoint and gather as much feedback as possible. The presentation by Spectos Asia Ltd. CEO Trang Le will also address how touchpoints can be optimized for a smooth customer experience.
We look forward to welcoming you at our booth F19 at Franchising & Licensing Asia FLAsia 2019!