We are proud to support WIRmachenDRUCK GmbH as another customer for our innovative solutions in the field of E-Commerce. The online shop is one of the leading online print shops in Europe.
How can shipment information be usefully evaluated to optimize the delivery network and customer loyalty?
In this case study you will learn how WIRmachenDRUCK GmbH gains even more transparency in the delivery quality of parcel service providers through the targeted aggregation and analysis of consignment data on a nationwide level. Therefore, collected shipment information is continuously summarized, analyzed and visualized in the Spectos Real-Time Performance ManagementTM Suite. With an E-Commerce Cockpit specially designed for the online print shop, a wide range of filter functions and detailed reports on the performance of the supply partners are available. In this way, the online retailer can exactly trace in which region a certain product group reaches the customer most reliably and quickly through a certain delivery service.
The gained insights support the company in the strategic alignment of its nationwide supply network. In addition, WIRmachenDRUCK can use this smart data analysis to optimize the workflow for its complaint management and thus improve its customer experience.