Deactivation of Bezorgmonitor
Discontinuation of complaint management by PostNL
as of August 31, 2019, PostNL shut down its complaint management service. Please forward your inquiries regarding the discontinuation of the quality monitor directly to PostNL.
The online quality monitor is a service provided by Spectos. Spectos is an international expert for data collection, data analysis, technology, digitization and operations. By using our services and technologies, you can benefit from deep insights into customer satisfaction and service quality. We invite you to sign-up to our newsletter and become a Spectos follower on LinkedIn, Twitter, Facebook and Youtube.
We bring you full visibility over your service processes and customer satisfaction, in real-time.
Get to know our Quality Monitoring Solutions for Postal Services
Turn critics into fans
The Spectos approach to complaint management
Our solutions for Complaint Management enable the immediate identification and rapid elimination of problems. Capture inquiries and complaints right at their source and place your customers at the heart of your continuous improvement strategy.