Spectos Mass Transit offers public transport companies a cost-effective, accurate and efficient way to survey all customer experiences. Responding in real-time is another layer that Spectos Mass Transit helps organizations hear their customers clearer.
Spectos Mass Transit offers detailed insights into stop, line, vehicle and customer center levels according to target groups. Identification of the strongest drivers for customer satisfaction and recommendation action steps to control and improve quality. In Europe, Spectos Mass Transit adheres to standard EN 13816.