Create KPIs based on the Voice of the Customer and critical quality parameters.
Capturing and collecting data throughout and about the entire organization.
Using the right statistics and analytics to turn raw data into real insights.
Making analytics actionable and using them for data-driven decisions on a day-to-day basis.
Continuous alerts and controls to always be in complete control.
Six Sigma is a set of strategies, techniques, and tools used to improve processes and operations. According to its principles, listening to the customer is imperative to improve service quality and deliver an even better customer experience.
Although originally invented for and applied in manufacturing, Six Sigma is being increasingly implemented in the service industry. Due to the new, much more active role consumers are playing in shaping today’s businesses and industries, the importance of putting customers at the center of your efforts is indisputable.
We believe that consistency is key when it comes to generating and keeping repeat customers. You can rely on a loyal customer base to not only pay more for good service, but also pay more more often.
Our team is comprised of experts from various industries & specialist fields. Consisting of over 120 employees, our international team includes market researchers, engineers, graphic designers, mathematicians, analysts, and account managers fully capable of designing and implementing the right system for your individual requirements.
Since being founded by Niels Delater in 2001 in Dresden, Germany, Spectos has been supporting leading companies with business performance improvement for over 15 years.
Our systems are built on the principles of Six Sigma, and we can proudly say that our customers entrust in a product that will help them add real value to their daily business and achieve the highest standards of service quality possible.
Design of a Manufacturing Process to increase the Output Variations and the Annual Rate of Individual Info-Mail using Alternative Delivery Services
We work closely with multiple Six Sigma experts to keep our products up to date and as close to the Six Sigma philosophy as possible.
To ensure continued performance improvement, your team, clients and customers must be convinced of the numbers you present them with. To achieve this, we work closely with a number of independent auditors to regularly prove that our systems comply with international standards.
As a qualified Partner of TÜV SÜD, we support our clients with monitoring customer service quality and overall customer satisfaction to help them achieve their goal of acquiring general certification. In order to create reliable postal quality studies, we develop specific measurement systems in which the transit time is measured according to EN 13850 and/or EN 14534 – two acknowledged industry standards. We also assist our clients in achieving certification through an independent testing institute.