Higher Customer Satisfaction through efficient Complaint Management with the Spectos Hospitality Ticket System
Ticketing systems for hotels and restaurants are a cost-effective and efficient way to have a structured complaint management process. In the fast paced industries of hospitality, quick reaction times are a thin balancing act in securing high service quality scores. Once a customer is dissatisfied, you may never get the chance to make amends. Why take the risk? Extensive use of social media gives potential customers the choice in quickly scanning through the extensive amount of reviews of services. One bad review, one negative experience can be detrimental to a businesses survival.
The ticketing system from Spectos Hospitality will give you detailed feedback and the ability to react instantly to your guests or customers. All tickets are created in real-time so that any concern can be addressed immediately. Through the ticket system in the Spectos Hospitality Cockpit you are informed directly and immediately about critical events. It is one further means towards a uniform and transparent complaint managementsystem that helps to continuously improve your service quality and strengthen your customer relationships.
Respond immediately to the Needs of your Customers and improve Service Quality continuously
The Spectos Hospitality Ticketing System is an integral part of your user cockpit in the RTPM Suite and ensures an efficient workflow for your Complaint Management processes. As soon as a rating is given from your Customer Satisfaction Survey, a ticket is automatically created from the pre-defined escalation rules that classify a complaint or a non-complaint. In your Cockpit you will receive comprehensive and instant insights to all incoming tickets. The ability to see across all of your locations enables you to see what is happening and compare results.
Advantages of the Hospitality Ticket System for your Complaint Management
- Early detection of customer service issues
- Fast response rates thanks to real-time notifications
- Transparent case handling and uniform procedures
- Accurate insights into complaint process statuses
- Instant notifications to all responsible departments and employees
- Ability to assign tickets to individual staff or departments
- Documents or media can be attached to tickets for further documentation
- Alerts via text message, email or App
- Ticket system is integrated within your personalized hospitality cockpit and reports can exported to any file format
- Access rights for the different hierarchies of your business
- Internal training tool for all staff member
‘We received many positive results and suggestions for improvement. Feedbackstr is a wonderful instrument if you’re looking for helpful tips you can act on quickly.’
'The continuous satisfaction of our customers is our core principle at Domino’s Pizza. The enterprise feedback management solution by Spectos allows for customers to easily give their feedback based on their preferred way of communication. Management has transparency on service quality and...