Ticketing systems for hotels and restaurants are a cost-effective and efficient way to have a structured complaint management process. In the fast paced industries of hospitality, quick reaction times are a thin balancing act in securing high service quality scores. Once a customer is dissatisfied, you may never get the chance to make amends. Why take the risk? Extensive use of social media gives potential customers the choice in quickly scanning through the extensive amount of reviews of services. One bad review, one negative experience can be detrimental to a businesses survival.
The ticketing system from Spectos Hospitality will give you detailed feedback and the ability to react instantly to your guests or customers. All tickets are created in real-time so that any concern can be addressed immediately. Through the ticket system of Spectos Hospitality you are informed directly and immediately about critical events. It is one further means towards a uniform and transparent complaint management system that helps to continuously improve your service quality and strengthen your customer relationships.
The Spectos Hospitality ticketing system is an integral part of your user cockpit in the RPM Suite and ensures an efficient workflow for your complaint management processes. As soon as a rating is given from your customer satisfaction survey, a ticket is automatically created from the pre-defined escalation rules that classify a complaint or a non-complaint. In your cockpit you will receive comprehensive and instant insights to all incoming tickets. The ability to see across all of your locations enables you to see what is happening and compare results.