The Hospitality Cockpit is an industry specific variation of the Spectos Real-Time Performance Management Suite (RTPM). The web application is easily accessible. It does not require a separate installation.
Detailed insights into important key figures of your service quality
In the Hospitality Cockpit, all results from your satisfaction surveys are centrally recorded, processed and displayed.
All collected data will be centrally recorded and automatically linked to the corresponding locations, employees or areas.
The Net Promoter Score informs you about the recommendation behavior of your guests. Observe this key performance indicator in real-time via the Hospitality Cockpit and react immediately to critical events.
Agile Complaint Management
Keep track of all tasks and react immediately to critical events.
The Hospitality Cockpit contains an integrated ticket system. This provides a structured workflow for the systematic handling of everyday events. Separate tickets for individual circumstances enable efficient coordination among employees and ensure a uniform flow of information as well as the derivation of long-term quality assurance measures.