True customer satisfaction in hotels and restaurants begins when the expectations of your guest are not only met but exceeded. In most cases, a customer may not know what to expect from your service. It might be only when a negative experience is made that a customer may speak his or her mind, sometimes demanding compensation. In less critical situations, customers might not express their dissatisfaction and simply just switch to a competitor. In order to have repeat business and satisfied customers you must actively ask about your level of service.
Spectos Hospitality offers surveys that will unlock your customer satisfaction levels. Our engaging surveys can be used anytime and from anywhere by your customers. Receive transparent, instant and real-time insights that allow you to take action in improving the service quality of your hotel and restaurant.
Spectos Hospitality offers you a multi-channel survey system that permits you to continuously receive information about your service at any time and from any place. You can decide for yourself which direction you would like your survey to take and how the collected information can be used to improve your service quality. With Spectos Hospitality, you are able to create questionnaires on your own and without any technical know-how. The survey design program allows for freedom of design in layout and in the actual questions. With the built-in incentive function, you can also use vouchers and coupons to reward your respondents for participating in your survey. This can in turn increase the overall revenue of your hotel and restaurant.
Select your preferred survey channel according to your plans. Whether via table stand in a restaurant, feedback terminal in a hotel lobby or short link via text message: Our feedback channels capture all impressions. Adjust to the communication habits of your respondents and offer different ways to get in touch with your business. With appealing graphic design, we ensure full response rates. Our experienced experts will be pleased to advise you, so that your tailor-made survey strategy will be fully effective.
With Spectos Hospitality you save time by receiving minute-by-minute reports about your service quality, all at the touch of a button. Regardless of whether your guests answer your questionnaire via the website, on-site with a feedback terminal or from home via the QR codes on your invoice: all answers are recorded centrally and are available to you in your user cockpit. Appealing presentations and easy-to-understand reports simplify the handling of the key figures shown. Periodically develop quality-enhancing measures to improve your service quality and regularly review the effectiveness of your actions taken. In this way you react dynamically to the wishes of your customers and systematically adapt your services to existing needs.
We work together with you to define the escalation rules according to what feedback is classified as a complaint. If such a rating or review is received, it is automatically created as a ticket in the integrated ticket system. By alert or push notification, we inform you immediately about any updates, so that your employees and staff can quickly handle the processing of a complaint. With Spectos Hospitality, you benefit from an instant complaint management system for your hotel or restaurant – thus ensuring your commitment to your guests through high levels of customer service.