Spectos Hospitality

The Essence of Service Quality: High Customer Satisfaction in Hotel and Gastronomy with Spectos Hospitality

Spectos Hospitality is our solution for the hotel and restaurant industries. The solution offers you a way to systematically record and analyze the feedback of your guests and continuously develop quality-enhancing measures. The hotel and restaurant industries are very cutthroat and over-saturated with strong competition. High quality service and attractive offers are essential to survival in these industries. Spectos Hospitality gives you deep insights into the needs and desires of your customers, thus allowing you to adapt your services to their expectations – such as welcome greetings, menu designs, speed and staff service. By being able to recognize new trends you will always stand out as a modern and customer-centric establishment.

With Spectos Hospitality, you will not only satisfy your guests, but you will convert them into brand ambassadors. With innovative satisfaction surveys, you can continuously assess the needs of your customers.  Build on the insights from Spectos Hospitality’s complaint management to actively improve your processes and services. 

In addition, our integrated ticket system allows you to focus on each individual customer. The system informs you instantly about new complaints and critical issues so that you can address them immediately. Along with the ticketing system, you will receive via the cockpit of your RTPM suite comprehensive insights into the development of your KPI’s with easy-to-read reports. The ability to monitor one or multiple locations in real-time gives you a thorough overview in just a matter of seconds. With Spectos Hospitality you will sustainably increase your service quality and ensure long-term success in your respective industry.

Your advantages with Spectos Hospitality

  • Increase in service and customer satisfaction
  • Improved corporate image with referral recommendations
  • Efficient customer contact
  • Continuous feedback tracking and automated real-time analytics significantly reduce staff and expense costs
  • Daily data collection enables operative and strategic management of day-to-day operations
  • Multi-channel survey system that allows for Start and Stop option
  • Flexibility in creation and design of questionnaires
  • Summary of all results done centrally
  • All reports are presented via web interface in easy-to-read and appealing reports
  • Cross-site benchmarking possible
  • Access levels can be set-up for company hierarchies
  • Native Apps for iOS and Android devices
  • Compliance with GDPR (General Data Protection Regulation)

Selected Hospitality Customers:

Coffee Fellows Case Study  Friends of Frozen Yogurt Case Study Max Case Study Waves Coffee Case Study