High satisfaction levels have a decisive influence on the economic success and image of healthcare facilities. This satisfaction is not limited to patients. Referring physicians and employees, who both serve as a link between patient and organization, also have a great influence on the continued success of a healthcare provider. Whether hospitals, clinics, medical care centres, doctors’ practices, nursing facilities or outpatient services: everyone should regularly consult their institution’s staff in order to improve their own service quality based on existing wishes and needs.
Why do many healthcare institutions find it difficult to conduct questionnaires on a regular basis? The most common reasons are a general disregard for value and benefit, time problems or the lack of acceptance of surveys. Often, specific deficits of the paper questionnaire, which is only one possible method for surveys, are transferred to the general added value of them. Many companies therefore associate satisfaction questionnaires with high personnel and financial costs, low identification of specific problems and the lack of ability to respond to criticism. However, this one-sided approach completely ignores other effective methods.
By offering and using various communication channels, Spectos Healthcare follows a hybrid survey approach that prevents the aforementioned deficits and takes into account the needs of respondents and hospital management. This cost-effective and efficient way allows you to gather, evaluate and control the feedback of your central target and interest groups – patients, referring physicians, employees – in the health care system conveniently and reliably. With our easy-to-use solutions for those groups we help you to identify weak points early on and to continuously improve the service quality of your institution. With Spectos Healthcare you will benefit from fewer complaints, lower personnel costs and positive cost accounting.
Spectos Healthcare supports you in setting up, carrying out and evaluating multi-channel surveys and provides a variety of supplementary services related to your individual monitoring system. Find out more on our solutions for: