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Continuous patient surveys to improve service quality and patient satisfaction

Patients find themselves in a special life situation. During this particular time their wishes and needs are just as special. The task of the healthcare provider is to provide its patients with the best possible care, which goes far beyond medical treatment. To understand the needs and expectations of patients, a systematic and continuous survey of patient satisfaction is necessary.

The patient survey is an effective and invaluable tool in detecting and resolving issues within a hospital or any medical organization. The results from such surveys enable the regular improvement of service quality for an entire health organization. A high patient satisfaction is an important foundation for long-term success.

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Hybrid patient surveys with Spectos Healthcare

With Spectos Healthcare we enable to conduct the continuous measurement of patient satisfaction, regardless of location, staff and survey channel. Patients are given the choice of their preferred communication channel. They can submit their ratings via SMS, email, short link, QR code, app, terminal, smartphone, tablet or the classic paper questionnaire. A significant increase in the response rate and a reduction in costs is therefore certain and you will receive significantly more accurate and valid results.

Your advantages of patient surveys with Spectos Healthcare

  • User-friendly multichannel surveys without the need for additional explanation
  • Targeted patient surveys at all touchpoints
  • Special patient groups are considered by individual questionnaires
  • Results will be automatically recorded, processed and evaluated in the Healthcare Cockpit
  • Daily updated quality indicators (e.g. care, catering or treatment success)
  • Benchmarking of the satisfaction values of all wards and hospitals
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Patient Surveys made easy

With the use of multiple communication channels, you can optimally adapt to the individual needs of your patients so that they are willing to participate. In doing so, we coordinate the use of the respective survey methods with your specific objectives. We guide you throughout the process of quality management, from creating your questionnaires to providing your prepared survey results.

Patient surveys in the hospital via tablet
Multi-channel Patient Surveys

Whether via smartphone, classic paper questionnaire or an installed terminal within your health ward: the Spectos survey system always receives feedback from your patient, at the right place, at the right time. We ensure that you also adequately address target group-sensitive patient groups, such as children or patients undergoing psychiatric treatment.

tip: QR codes are a great means to link analog and digital world. They are easy to integrate at contact points such as discharge papers, invoices or information material. Link relevant documents and papers with straightforward references to your surveys via QR codes.

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Data analysis in real time: The Healthcare Cockpit

Receive the results of your survey in a custom cockpit. Thanks to real-time transmission of data, you always have access to up-to-the-minute reporting. An integrated ticket system displays all current complaints and concerns in a structured manner so that you can carry out an ongoing and uniform complaint management.

Example views in the Healthcare Cockpit

Technology

  • Transmission of the questionnaires via SMS, email, shortlink, QR code, app, terminal, smartphone, tablet, patient terminal or by paper questionnaire
  • Real-time data transfer to custom cockpit
  • Integration into existing HIS/ CRM systems via interface (eg SAP, IS-H, Afga Orbis, Siemens)
  • No separate installation required with open source cloud technology
  • Ticket system with real-time alerts
  • Access roles allow different permissions, reports, and representations
  • Optional digitization service for paper questionnaires

Test now: Sample for Healthcare Patient Surveys




 

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Case Studies

  • Solution

    AMEOS Group

    In the press release, you can find out how the well-known healthcare provider AMEOS uses digital patient surveys for quality assurance and optimization.

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  • Solution

    ENT Clinic Doberenz

    The case study about the ENT Clinic Doberenz shows you how patient surveys can be successfully implemented in medical practices.

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