Fahrgastzufriedenheit im ÖPNV

Terminal zum Messen von Kundenzufriedenheit im ÖPNV / Spectos Transportation worked together with DSW21 (Dortmund Stadtwerke AG) in creating a passenger feedback management tool using various digital and social media tools. The digital solution helped DSW21 to understand its demographics and also knowing how effective their digital campaigns are viewed by its ridership.