Spectos Automotive offers an integrated ticketing system which lets you respond immediately in an efficient, systematic and cost-effective manner to all client complaints.
In today’s world, positive and negative reviews can make their way to online portals within seconds. For this reason, a complaint management system that offers flexibility in use is of great importance. With the Spectos Automotive ticket system you are given instant notifications of all important client related matters. The immediacy of the solution lets all responsible employees in your company start finding solutions for your clients quickly. Spectos Automotive not only alerts you of important client related concerns, but deepens customer relationships and improves overall service quality of your car dealership and auto services.
The Spectos Automotive solution is able to extract all complaints or issues from your initial customer satisfaction survey. This information is then automatically transmitted into your integrated ticketing system. A ticket is created for every single issue and is categorized and sent accordingly to the responsible department. In this manner, your team is given a chance to respond and improve the service quality of your company first hand.
The ticket overview in the Spectos Automotive Cockpit presents all processes in an easily understandable and chronological order. With a quick view, you can see what actions have been taken, who is responsible and if the issues have been resolved. The solution also permits for categorizations, file attachments and joint work that contributes to a quick and efficient solution for all customer matters.
Each customer request can be clearly assigned according to customer number and vehicle registration number, to allow for a personal reaction to customers. Furthermore, transparent insights into specific complaint cases are well suited for internal quality trainings in order to achieve a uniform complaint management.
Increase your responsiveness to complaints with the integrated ticket alert solution. As soon as a ticket is generated, the responsible department will receive an email or text message. Information is uniform and available to employees instantly.
By making use of the customizable ticketing guidelines, you decide what is important and when tickets should be generated for further processing by your team. In addition to this, automatic replies can be set-up after a ticket has been created. This allows you to be informed about the responses of your employees.
Our experienced team will gladly assist and support you in developing a system tailor-made for your company, which ensures no customer is dissatisfied.